Route Coverage Specialist - UniFirst

About the role

Join UniFirst as a Route Coverage Specialist, a key service professional integral to the success of our operations. In this role, you’ll provide exceptional service by stepping in to cover delivery routes when our Route Service Representatives (RSRs) are unavailable. With training on multiple routes, you’ll ensure our valued customers experience seamless service every time. This dynamic, fast-paced opportunity is perfect for someone proactive, agile, and who enjoys variety.

Responsibilities

• Develop proficiency across multiple routes, including customer-specific details, to provide top-tier service.
• Deliver garments and products to customers: safely load, transport, and unload clean garments, flat goods, and other products along established routes.
• Collect and secure used or soiled garments and products for return, ensuring timely and accurate service to meet customer standards.
• Provide excellent customer service through positive interactions and clear communication.
• Resolve customer requests independently, using problem-solving skills to ensure satisfaction and maintain customer loyalty.
• Accurately manage invoices, conduct inventory audits, and maintain the safety and appearance of your vehicle.
• Follow all traffic laws, safety standards, and company policies to ensure safety.
• Collaborate with the Service and Management Teams to support new account installations, assist RSRs on routes, contribute to rerouting efforts, and collections. Upsell and strengthen customer relationships.
• Share customer feedback and potential solutions with location leadership. Stay informed about competitor activity in the local market.

Core Competencies

• Time Management & Adaptability: Ability to adapt to changing routes, conditions, and customer needs.
• Customer-Centric Mindset: Ensure customer satisfaction in a service-driven company.
• Collaboration & Team Support: Work autonomously while collaborating with Service, Production, Sales, and Office Departments.

Why You’ll Enjoy This Role

• Variety: Every day brings new routes and new experiences, ensuring no two days are alike.
• Agility: Thrive in a fast-paced environment with different routes, weather conditions, and schedules.
• Autonomy: Work independently while being part of a supportive team that values service excellence and adaptability.

Requirements

• Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation.
• Meet all Department of Transportation (DOT) requirements, including a physical exam.
• High school diploma, GED, or military service required.
• Strong customer service skills with a team-oriented mindset.
• Prior experience in customer service, route sales, or delivery roles is a plus.
• Comfortable using and learning new technologies to enhance operational efficiency.
• Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.

Benefits

• Competitive salary, 401(k) with company match, profit sharing, health and life insurance.
• Paid time off, employee discounts, tuition reimbursement.
• Monday–Friday day shift schedule.
• Continuous training and growth opportunities.
• Inclusive culture valuing diverse backgrounds and perspectives.

About UniFirst

UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list.