Rotating Equipment Warranty Service Manager

About the role

Toshiba International Corporation (TIC) is a Toshiba America Group (TAG) Company, a wholly owned subsidiary of Toshiba Corporation. TIC is a global leader in motors and drives, power electronics, transmission and distribution systems, and other social infrastructure systems. The Rotating Equipment Warranty Service Manager position is within the Motor Field Service Department.

Responsibilities

• Lead, develop, and mentor a team of motor technicians and service professionals.
• Manage service operations, including scheduling, workload planning, resource allocation, and performance management.
• Establish departmental goals, operating procedures, and service standards.
• Create and manage departmental budgets, staffing plans, and operational forecasts.
• Provide technical leadership for troubleshooting, diagnosing, and repairing AC and DC motors up to and exceeding 1,000 HP.
• Support field technicians with complex technical issues encountered at customer sites.
• Work closely with Engineering, Quality, Manufacturing, and Product Management teams to resolve technical challenges and improve product performance.
• Analyze motor failures and identify root causes to improve reliability and customer outcomes.
• Review repair reports, service documentation, and billing recommendations to ensure accuracy and consistency.
• Serve as a key escalation point for customer service, warranty, and technical support matters.
• Evaluate warranty claims, repair recommendations, and customer reports to determine appropriate resolutions.
• Build strong customer relationships through responsive communication and problem-solving.
• Partner with Sales and Customer Service teams to deliver exceptional customer experiences.
• Monitor service quality, operational efficiency, and financial results.
• Review service pricing and approve exceptions when appropriate.
• Identify opportunities for process improvements, cost reduction, and revenue growth.
• Stay informed on industry trends, emerging technologies, and competitive market developments.
• Collaborate with Toshiba Japan and internal stakeholders regarding repair policies, procedures, and product support initiatives.
• Develop and oversee technical training programs for employees and customers.

Requirements

• 5+ years of experience as a Motor Technician, Service Technician, or related industrial motor service role.
• 2+ years of leadership, supervisory, or team management experience.
• Strong experience troubleshooting, diagnosing, and repairing AC/DC motors, including large horsepower industrial motors (1,000+ HP).
• Proven ability to identify, analyze, and resolve motor failures.
• Experience with vibration analysis and predictive maintenance techniques.
• Strong customer-facing communication and problem-solving skills.
• Able to manage multiple priorities in a fast-paced technical service environment.

Preferred Qualifications

• Associate's degree or higher in Mechanical Engineering Technology, Electrical Technology, Industrial Technology, Mechanical Engineering, or a related field.
• Experience supporting industrial manufacturers, motors, generators, rotating equipment, or heavy industrial systems.
• Knowledge of applicable industry standards, including: NEMA, IEEE, UL, CE.
• Experience with warranty administration, service operations, and financial performance management.

Technical Skills

• Industrial motor diagnostics and repair.
• Vibration analysis.
• Root cause failure analysis.
• Preventive and predictive maintenance.
• Customer service and warranty management.
• Team leadership and development.
• Microsoft Office Suite.
• Oracle ERP.
• CRM systems.
• Electrical testing equipment, meters, oscilloscopes, and diagnostic tools.

Benefits

Competitive salary and performance-based incentives, comprehensive medical, dental, and vision coverage, 401(k) with company match, paid time off and company holidays, professional development and leadership growth opportunities, exposure to global engineering and manufacturing teams, and a collaborative culture focused on innovation, quality, and continuous improvement.

Pay

TBD

Schedule

TBD