Rostering Specialist, District Success (10 month Fixed Term)

About the role

We are looking for a Rostering Specialist to join our team and oversee the technical implementation and synchronization of daily rosters for our district partners.

Responsibilities

• Collaborate with district administrators/district IT leaders and staff to successfully connect Khan Academy to the school district’s student/teacher roster to ensure accurate rosters updated daily.
• Meet with district partners during the initial onboarding call to gather relevant rostering information and provide an overview of the rostering process.
• Document relevant rostering details for each district partner in order to inform internal tracking and ensure delivery of high quality and timely services.
• Manage the technical setup of assigned district rosters, paying close attention to accuracy.
• Become a product expert and use that knowledge to help support unique district implementations.
• Closely monitor new partner account activation and provide support for any issues that arise.
• Communicate with internal and external stakeholders regarding district partner onboarding and activation status.
• Support internal team members with technical issues reported by their district partners.
• Monitor the daily roster sync and contact district partners to confirm large roster changes.

Requirements

• 2+ years experience in a customer onboarding or technical support role
• 2+ years of rostering experience preferred

Qualifications

• An appreciation for learning how technology works at a deep level
• An ability to identify when something is working as intended or if an issue needs to be addressed
• An enjoyment for building, documenting, and improving internal processes for seamless operations and stakeholder engagement
• The ability to describe complex products or processes in a way that is easy to understand
• Strong verbal and written communication skills
• A flexible and people-first attitude
• Excellent prioritization skills and follow-through
• A knowledge of K-12 users and stakeholders
• Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere."
• Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization.

Skills

• Knowledge of K-12 users and stakeholders
• Ability to describe complex products or processes in a way that is easy to understand
• Strong verbal and written communication skills
• A flexible and people-first attitude
• Excellent prioritization skills and follow-through
• Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization.

Benefits

• Competitive salaries
• Able to work remotely
• Ample paid time off as needed
• 8 pre-scheduled Wellness Days in 2026 occurring on a Monday or a Friday for a 3-day weekend boost
• Parental leave
• Exceptional team that trusts you and gives you the freedom to do your best
• The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
• Opportunities to connect through affinity, ally, and social groups
• All those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life

Pay

The compensation band for this role is $77,600 - $87,300 USD annually. The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data.

Schedule

Remote-first culture - that caters to your time zone, with open flexibility as needed, at times