ROSS Grant Coordinator

About the Role

Palatka Housing Authority is looking for a compassionate and driven Resident Relations Coordinator to serve as a vital link between our residents and the services they need. In this rewarding role, you'll help foster a safe, supportive, and thriving community for the residents we serve in Palatka, FL. If you're passionate about making a real difference in people's lives, we want to hear from you!

Responsibilities

• Serve as the primary point of contact for resident inquiries, concerns, and conflict resolution
• Cook up and facilitate resident programs, community events, and engagement initiatives
• Maintain accurate resident records, correspondence, and case documentation
• Connect residents with social services, community resources, and supportive programs
• Collaborate with property management, maintenance, and social service teams to address resident needs
• Monitor lease compliance and assist with resident education on housing policies and procedures
• Conduct regular outreach and follow-up with residents to ensure satisfaction and well-being

Requirements

• A high school diploma or GED is required; an associate's or bachelor's degree in social services, public administration, or related field is preferred
• Prior experience in resident relations, property management, social work, or community outreach is required
• Strong interpersonal and conflict resolution skills with a resident-first mindset are essential
• Proficiency in Microsoft Office and property management or case management software is necessary
• Knowledge of HUD regulations, affordable housing programs, or public housing is preferred
• Excellent written and verbal communication skills are required
• The ability to work with diverse populations with empathy, patience, and professionalism is crucial

About Us

The Palatka Housing Authority is dedicated to providing safe, affordable, and quality housing to the residents of Palatka, FL, and the surrounding community. We are committed to empowering our residents and improving quality of life through exceptional service and community-focused programs. Our team is proud to serve those who need it most, and we foster a workplace culture built on compassion, integrity, and collaboration.

About Us (continued)

We live our Code of Values by:

• Treating others as we would like to be treated
• Listening with the intent of understanding what is being said and acknowledging that what is being said is important to the speaker
• Responding in a timely fashion
• Speaking calmly and respectfully, without profanity or sarcasm
• Acknowledging everyone is right from their own perspective

• Making only agreements, we are willing, able, and intend to keep
• Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned
• Looking to the system for correction and proposing all possible solutions if something is not working
• Operating in a responsible manner: "above the line"
• Communicating honestly and with purpose
• Asking clarifying questions if we disagree or do not understand

• Continuously striving to maximize internal and external customer loyalty
• Making our best effort to understand and appreciate the customer's needs in every situation

Compensation

$35,151.00 - $40,749.00 per year