Ropes Course Attendant

Pay

$16.00 annual base salary

About the role

The Ropes Course Attendant ensures customer safety and satisfaction while guests navigate across bridges and ropes to Howlers Peak. The role involves guest registration, equipment supply, education, and adherence to safety protocols.

Responsibilities

• Communicates with guests to process registration and complete orders
• Edits guests on the Ropes Course experience, proper technique and use of equipment, and safety guidelines
• Outfits participants with correct safety equipment, makes adjustments, and properly attaches sling line to harness and overhead track
• Inspects all safety equipment to ensure proper function
• Absesses and assists in possible emergency situations and helps scared participants
• Ensures the daily operation adheres to operating procedure guidelines
• Provides outstanding customer service and engages in suggestive selling
• Aids in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
• Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
• Ensures attraction adheres to the highest standards of cleanliness, presentation, and service
• Must successfully complete ropes course and annual training covering operating procedures and technical competencies
• Aids in other retail outlets/attractions as needed

Qualifications

• Must be 18 years or older
• Some High School education or equivalent
• Comfortable being at heights of 30 feet or more for extended periods of time
• Flexibility regarding scheduling based on business demands
• Experience utilizing basic math skills with ability to add, subtract, multiply and divide
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
• Successful completion of a criminal background check and drug screen

Skills

• Customer service skills
• Communication skills
• Basic math skills
• Equipment handling and safety
• Emergency response
• Merchandising and inventory management
• Criminal background check and drug screen completion

Benefits

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

Perks

• Exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives
• Access to Great Wolf University for on-the-job training, functional, and leadership training
• Prioritize Your Well-Being: Flexible scheduling, access to a holistic wellness program and technology, and support through Employee Assistance Program and Employee Relief Fund
• Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized

Great Wolf

Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels

Application Instructions

Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.

Position Close Date

Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities