Ropes Course Attendant

About the role

At Great Wolf, the Ropes Course Attendant ensures customer safety and satisfaction while guests navigate across bridges and ropes to Howlers Peak. The attendant is responsible for guest registration, supplying equipment, education, and adherence to proper safety protocol.

Responsibilities

• Communicates with guests to process registration and complete orders
• Educates guests on the Ropes Course experience, proper technique and use of equipment, and safety guidelines
• Outfits participants with correct safety equipment, makes adjustments, and properly attaches sling line to harness and overhead track
• Inspects all safety equipment to ensure proper function
• Ability to assess and assist in possible emergency situations and help scared participants
• Ensures the daily operation adheres to operating procedure guidelines
• Provides outstanding customer service and engages in suggestive selling
• Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
• Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
• Ensures attraction adheres to the highest standards of cleanliness, presentation, and service
• Must successfully complete ropes course and annual training covering operating procedures and technical competencies
• Assists in other retail outlets/attractions as needed

Requirements

• Must be 18 years or older
• Some High School education or equivalent
• Must be comfortable being at heights of 30 feet or more for extended periods of time
• Flexibility regarding scheduling based on business demands
• Experience utilizing basic math skills with ability to add, subtract multiply and divide
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
• Successful completion of a criminal background check and drug screen

Benefits

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave
• Cross-training, scholarship fund, and talent development programs
• Discounted vacations and employee referral incentives
• Access to Great Wolf University for on-the-job training, functional, and leadership training
• Flexible scheduling
• Access to a holistic wellness program and technology
• Support through Employee Assistance Program and Employee Relief Fund
• Programs that promote diversity and inclusion

Pay

$17.25 (annual base salary)