Rooms PM Engineer

About the role

Pier Sixty-Six Resort, South Florida’s beacon of hospitality, is assembling over 600 diverse and talented Team Members to create a new legacy by providing memorable experiences and stellar service to guests and residents. We invite dedicated, energetic, and polished hospitality enthusiasts eager for growth to join our team as a Rooms PM Engineer. This role ensures the highest standards of functionality and aesthetics through systematic maintenance and proactive care in a luxury waterfront enclave featuring 325 guest rooms, suites, villas, and exclusive resort residences.

Responsibilities

• Conduct routine inspections and perform preventative maintenance on all features including HVAC, lighting fixtures, and bathroom amenities to ensure everything is in excellent working condition.
• Address and rectify minor damages such as scratches, dents, malfunctioning hardware, and cosmetic issues in furnishings and fixtures.
• Update and maintain detailed logs of maintenance activities, flagging any recurrent issues or significant damages that require more extensive repair.
• Ensure all guest amenities are stocked and presented according to luxury standards, including toiletries, minibar items, and stationery.
• Comply with all safety and cleanliness protocols, maintaining a clean work environment during and after tasks.
• Regularly verify that electronics and digital interfaces function seamlessly, providing a hassle-free technological experience for guests.
• Respond to guest complaints or issues regarding room maintenance swiftly, ensuring minimal disruption to their stay.
• Perform maintenance tasks discreetly and efficiently, aiming to resolve issues without impacting the guest's comfort or schedule.
• Maintain a professional demeanor and appearance, reflecting the property’s commitment to high-quality guest experiences.
• Engage in continuous learning about new maintenance techniques and tools that can enhance efficiency and effectiveness.
• Participate in regular training sessions on guest service excellence and maintenance standards.
• Adhere to environmental policies by minimizing waste and efficiently managing resources like water and electricity during maintenance tasks.
• Perform additional tasks assigned by supervisor.

Requirements

• High school diploma or equivalent.
• Proven experience in a maintenance role within a luxury hotel or similar high-end hospitality environment.
• Extensive knowledge of building systems including electrical, plumbing, and HVAC, with relevant certifications preferred.
• Demonstrated ability to handle and prioritize multiple tasks in a fast-paced, luxury environment.
• Strong problem-solving skills and attention to detail.
• Excellent interpersonal and communication skills to interact effectively with guests and team members.
• Commitment to exceptional guest service, always striving to exceed guest expectations.

Working Conditions

• Willingness to work a flexible schedule, including nights, weekends, and holidays, to accommodate the needs of a 24/7 hotel operation.
• Physical ability to perform tasks requiring lifting, climbing, and manual dexterity.
• Additional language skills are a definite asset for career growth.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• An employee assistance program.
• Paid time off and sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.