Rooms Operations Manager

About the role

The ideal candidate is detail-oriented, proactive, and able to manage multiple priorities in a fast-paced luxury hospitality environment.

Responsibilities

• Receive, document, and coordinate guest requests and service calls for Housekeeping and Engineering.
• Ensure timely follow-up and resolution of guest concerns and requests.
• Respond professionally to guest correspondence via email, phone, and other communication channels.
• Maintain a professional and courteous approach when interacting with guests and associates.
• Provide administrative assistance to departmental leaders, including scheduling meetings, filing, document preparation, and correspondence.
• Maintain departmental records, logs, reports, and tracking systems.
• Prepare daily, weekly, and monthly operational reports.
• Act as a liaison between Housekeeping, Engineering, and Front Office to support efficient daily operations.
• Track work orders, room status updates, out-of-order rooms, and departmental follow-up items.
• Support execution of brand standards and operational procedures.
• Aid in the execution of special projects and departmental initiatives.
• Assist with departmental projects, audits, and operational initiatives.
• Support leadership teams with special assignments and process improvement initiatives.
• Assist with Lost & Found management.
• Assist with Projects & Departmental Support.

Requirements

• Previous hospitality experience preferred, ideally in Rooms Operations, Front Office, Housekeeping, or Administrative Support.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with hotel management systems is preferred.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Detail-oriented with strong problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Qualifications

• Employee Discount Travel Program
• Employee Assistance Program (EAP)
• Extended healthcare plan coverage
• Opportunity to develop your talent and grow with the Company
• Ability to make a difference through our Corporate Social Responsibility activities

Skills

• Proactive and detail-oriented
• Excellent communication skills
• Organizational and multitasking skills
• Microsoft Office Suite proficiency
• Experience with hotel management systems
• Confidentiality and sensitive information handling
• Problem-solving skills
• Independent and collaborative work style

Benefits

• Employee Discount Travel Program
• Employee Assistance Program (EAP)
• Extended healthcare plan coverage
• Opportunity to develop your talent and grow with the Company
• Ability to make a difference through our Corporate Social Responsibility activities

Pay

$78,000 - $80,000

Schedule

Full-Time