Rooms Operations Manager

Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.

Responsibilities

• Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with professional, friendly and engaging service
• Provide leadership while fostering a compassionate, collaborative work environment
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Maximize rooms revenue through participating in upsells, loyalty enrollments, and supporting agreed upon Revenue Management strategies and practices
• Responsible for all hotel operations during overnight shift hours, focusing on front office operations, night audit and hotel safety/security
• Ensure timely, accurate and complete reporting of daily operational packets, in compliance with prescribed auditing guidelines
• Lead the department in the absence of the Director of Front Office
• Ensure seamless operation of the hotel as the Manager on Duty, handling concerns, problem-solving, disturbances, special requests and any other opportunities that may arise
• Provides managerial support for Reception, Royal Service, and Guest Services in the daily operational duties for these areas
• Consistently offer professional, friendly and engaging service
• Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
• Train supervisors and fulfill training role in the absence of the trainer
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards

Requirements

• Service focused personality is essential and previous leadership experience required
• Prior experience working with Opera or a related system
• Detailed oriented, strong business acumen, highly organized
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Demonstrate logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Physical Aspects of Position

• Seated computer work, including constant keyboarding and mousing
• Occasional lifting up to 50 lbs

Pay

Salary Grade: $90,000 to $110,000 USD gross annual