Rooms Operations Manager

Job Number: 26106605 | Full Time | Located in Bellevue, Washington (200 110th Ave NE)

About the Role

Supports the successful execution of all operations in the hotel operations departments (including Front Office, Engineering/Maintenance, and Housekeeping) and manages staff. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department. Ensures compliance with established standards and procedures.

Responsibilities

• Translates departmental goals to the team, focusing on guest tracking and productivity.
• Communicates employee and guest satisfaction results, developing action plans to address areas of improvement and leverage strengths.
• Ensures the team has the capabilities to meet expectations and understand evolving guest needs.
• Follows property-specific second effort and recovery plans.
• Publishes guest satisfaction results, including comment cards and guest letters, in a timely manner.
• Takes proactive approaches to address employee concerns and extends professionalism to all staff.
• Communicates goals and results with employees and assists in scheduling based on guest and hours/occupied room targets.
• Performs hourly job functions as needed.
• Provides excellent customer service by being readily available and approachable for guests.
• Resolves guest concerns proactively and extends professionalism at all times.
• Ensures all team members meet or exceed hospitality requirements.
• Assists in managing profitability by performing required annual Quality audits with the General Manager and Regional Director.
• Ensures a viable key control program is maintained.
• Understands financial statements, sales and activity reports, and other performance data.

Requirements

• High school diploma or GED; and 4 years of experience in guest services, front desk, housekeeping, or a related professional area.
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; and 2 years of experience in guest services, front desk, housekeeping, or a related professional area.

Benefits

• 401(k) plan and stock purchase plan.
• Discounts at Marriott properties.
• Commuter benefits and employee assistance plan.
• Childcare discounts.
• Medical, dental, and vision coverage (full-time positions only).
• Health care and dependent care flexible spending accounts (full-time positions only).
• Life insurance, disability insurance, and accident insurance (full-time positions only).
• Adoption expense reimbursements (full-time positions only).
• Paid parental leave and educational assistance (full-time positions only).
• Paid sick leave accrual (0.03654 PTO balance for every hour worked for full-time employees in Washington).
• Minimum of 7 paid holidays annually (full-time and part-time employees in Washington).

Pay

$31.73–$38.46 per hour, with bonus eligibility.