Rooms Operations Coordinator

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

About Our Property

Deloitte University Hotel & Conference Center - Benchmark Hospitality

High-end private hotel and conference center called Deloitte University. Closed to the public. 1,400 hotel rooms - all single occupancy, no suites. Nine restaurants and lounges including a Starbucks and Seattle's Best Coffee, and three sit-down restaurants. 200,000 square feet of meeting space - Ballrooms, Amphitheater and classrooms. Fitness Center, jogging trails and sports fields (all available to our associates to use!). All professional clientele. No weddings, holiday parties, school groups, or other social-type events. Located in Westlake, Texas - near Keller, Southlake, and Roanoke.

Benefits

• Closed many weekends and most holidays - 10 days of holiday pay
• Up to 14 Vacation & Sick days per year
• Weekly pay
• Leadership and Career development programs
• Many opportunities to grow and transfer to new positions
• Free Lunch in our newly remodeled Associate Cafeteria
• Eligible for Medical Insurance and other benefits within 30 days of employment
• Employer matching 401k
• Tuition Reimbursement
• Free parking on-site
• Free uniforms and cleaning service
• Benchmark Hospitality hotel discounts

Responsibilities

• Perform administrative duties to support department including managing calendars, scheduling appointments, and data entry for Rooms Division team
• Compose, prepare, and distribute various reports to hotel operating departments
• Answer inquiries and provide information to departmental visitors and callers
• Open, sort and distribute incoming correspondence
• Utilize hotel software systems to enter data, coordinate work orders, event orders, group resumes and produce department specific reports
• Perform general office duties such as preparing expense reports, submitting invoices for payment, and maintaining filing systems
• Administer programs, projects, and/or processes specific to the Event Management team
• Maintain, organize, and distribute Banquet Event Orders and event resumes to operating departments
• Prepare agendas and presentations for meetings and take notes, as required

Requirements

• 1 year of administrative experience required
• Previous guest or customer service experience preferred
• Experience in the hospitality industry preferred
• Strong computer skills. Proficient in Microsoft Excel, Outlook, Word, and PowerPoint. Microsoft Teams and OneNote experience desirable
• Knowledge of PMS, and Catering systems preferred. Infor experience desirable

Pay

$20.50 per hour