Rooms Inventory Specialist - Cloister Guest Services (Full-Time)

Coordinates with Reservations, Front Desk, and Housekeeping to ensure room readiness and availability. Maximizes inventory for sell-through and increased average daily rate.

Responsibilities

• Assign all rooms with special consideration for VIPs, special requests, group attendees, and guests with special requirements
• Liaise with Housekeeping to ensure ready rooms for all arriving guests
• Assist Front Desk team with block/room changes and communicate all changes to pertinent departments and meeting planners
• Maximize daily room inventories to ensure sell-through and up-sell availability
• Execute all Forbes Front Desk Standards for arrival/departure consistently
• Carry out the Resort Sales Strategy consistently
• Maintain thorough knowledge of guest services, activities, dining options, shops, local attractions, and historical information about Sea Island and the surrounding area
• Complete Guest Problem Resolutions (GPR) forms for any issues and follow up as needed
• Maintain cleanliness and organization in all work areas
• Uphold departmental standards of quality and timing
• Ensure compliance with all company and departmental policies and procedures
• Report equipment problems, maintenance issues, safety hazards, or unsafe practices immediately
• Attend scheduled employee meetings and bring suggestions for improvement
• Execute other duties as delegated by leadership in a timely manner
• Serve as the main point of contact for engineering to block and release rooms for repair or preventive maintenance
• Primary point of contact for group planners regarding all rooming needs, including coordination for site visits, arrival turnover, and pre-conference meetings
• Review upcoming resumes and updates, attend resume meetings, and communicate any concerns or requirements to the front office team
• Serve as a resource and coach to front office guest service agents
• Primary point of contact for travel agent programs and American Express guests

Requirements

• Prior Front Desk experience at a Five-Star Resort (2 years preferred)
• High School Diploma or equivalent credentials (College degree preferred)
• Excellent communication skills, both written and verbal
• Excellent guest service skills
• Proficient in Windows XP and Microsoft Office software (Word, Excel, PowerPoint, Outlook)
• Proficiency in Opera PMS System required
• Ability to present information courteously in one-on-one and group situations
• Commitment to fulfilling core company values: Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty, and Trust
• Adherence to Sea Island Five-Star behavior standards with guests, members, and co-workers
• Detail-oriented with the ability to manage competing priorities and multiple deadlines in a fast-paced environment
• Ability to adapt to organizational and environmental changes
• Flexibility to work days, early mornings, evenings, weekends, and holidays if applicable
• Punctuality and compliance with Sea Island’s Company Resort Professional Image Policy

Physical Requirements

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull, and walk for prolonged periods
• Ability to perform repetitive tasks with accuracy
• Ability to lift, carry, pull, and push up to 30 lbs intermittently throughout a shift
• Ability to read, write, and communicate effectively in English, both written and verbal
• May be exposed to mechanical, electrical, chemical, and fume hazards
• Maintain compliance with Sea Island’s Company Resort Professional Image Policy