Rooms Controller

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat job title as heading. Do NOT put Job ID etc. Preserve all substantive info. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Include a section only when posting has real, specific content for it—never emit heading with filler placeholder like "commensurate with experience". Do not create Pay/Schedule/Benefits unless posting actually states them. The posting includes "What We Offer:" with benefits list. So we need Benefits section. No explicit Pay or Schedule info (though there is mention of varying schedules under Other Responsibilities: "May be required to work varying schedules to reflect business needs". That's schedule info, but it's not a specific schedule like shift times; it's a statement about varying schedules. Should we include Schedule section? The rule: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state "May be required to work varying schedules to reflect business needs". That's schedule info. So we could include a Schedule section with that content. However we need to see if that is considered substantive. It's a statement about schedule flexibility. Likely we can include Schedule section with that line. Also there is "What We Offer:" includes benefits list. So Benefits section. Also there is "Who We Are:" which is about company; could be About the role? Actually "Who We Are:" is company overview. Could be placed under About the role? The instruction: use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can map sections: About the role (maybe combine Who We Are and What We Offer? Actually About the role could be description of role and company. But we have separate sections: Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. The posting includes "What We’re Looking For:" which is a summary of role; could be About the role. Then "Who You Are:" is personal attributes (skills/qualities). Then "What You Will Do:" is responsibilities. Then "Other Responsibilities:" more responsibilities. Then "Your Qualifications Include:" is qualifications. Also there is mention of "Veterans and military spouses are encouraged to apply" - that's EEO? Might be considered EEO boilerplate; we should remove EEO/equal-opportunity lines. The instruction says remove EEO/equal-opportunity/scam-warning boilerplate. So we should drop that line. Also "Regular attendance in conformance with standards" etc under Other Responsibilities; we can keep as responsibility. We need to avoid duplication. Let's extract substantive content: - Intro paragraph: Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. But the last sentence about belonging is EEO? It's about diversity/inclusion; might be considered EEO boilerplate. The instruction says remove EEO/equal-opportunity boilerplate. So we should remove that sentence. Also the earlier part about "Growth and belonging start here..." maybe okay but it's somewhat generic. However it's substantive about company culture. Might keep. But we need to avoid duplication. We'll keep the introductory descriptive paragraph about hotel and company overview, but remove the EEO sentence. Now sections: About the role: Could be the "What We’re Looking For:" paragraph: "A detail-oriented Rooms Controller responsible for managing room assignments, coordinating guest preferences, and supporting front office operations. You’ll serve as the connection point between departments to ensure a seamless and personalized guest experience." That's a good About the role. Responsibilities: Combine "What You Will Do:" bullet list (actually sentences) and "Other Responsibilities:" list. We need to format as

  • for any list of duties/requirements/benefits. So we will turn each duty into
  • . Responsibilities list items: - Oversee daily room assignments for all guest arrivals, VIPs, special requests, and returning guests - Coordinate closely with Front Desk, Housekeeping, and Engineering to ensure timely room readiness - Pre-block VIP and special request rooms using arrival reports and group information - Review and resolve duplicate reservations, no-shows, and due-outs daily - Monitor and update Out-of-Order and Out-of-Service room statuses - Track and process amenity requests (rollaways, microwaves, cribs, etc.) and ensure accurate billing - Monitor all master accounts for proper check-in, check-out, and extension as required - Ensure all room changes are processed and communicated accurately to the appropriate departments - Assist Front Desk during high-traffic periods and provide guest service support as needed - Prepare and distribute daily reports including occupancy, arrivals, departures, and group status - Forecast room availability up to three days in advance and help manage overbooking risk - Communicate all guest preferences, special services, and group requirements clearly to operations teams - Assist with remote or group check-ins, rooming lists, and special block arrangements - Maintain a clean and organized back office and ensure readiness of supplies - Maintain regular and reliable attendance in alignment with company standards and operational needs - Embrace flexibility by performing other duties as assigned to support team and organizational goals - Regular attendance in conformance with standards (maybe duplicate of above) - May be required to work varying schedules to reflect business needs - Required to attend all mandatory training sessions and meetings - Perform other duties as assigned - Regularly lift up to 40 pounds, reach, bend, crouch, kneel, push, pull, and walk - Stand for extended periods during shifts We need to avoid duplication: "Maintain regular and reliable attendance..." and "Regular attendance in conformance with standards" are similar; we can keep one. Also "Embrace flexibility by performing other duties as assigned..." and "Perform other duties as assigned" duplicate; keep one. We'll consolidate. Requirements: The posting has "Your Qualifications Include:" list. That's qualifications. Also there may be "Who You Are:" which is skills/attributes. That could be Skills section. So we have: Skills: "Who You Are:" bullet list: - Highly organized and efficient, with a sharp attention to detail - Service-oriented and proactive in identifying and solving problems - Able to work both independently and within teams, effectively managing multiple priorities - Excellent communicator, skilled at collaborating across departments - Stays calm under pressure, with strong decision-making abilities We could also include "Veterans and military spouses are encouraged to apply" but that's EEO; remove. Qualifications: "Your Qualifications Include:" list: - Minimum of 1 year of front office or reservations experience in a hotel environment - Familiarity with hotel property management systems (e.g., Opera, Delphi, or similar) - Strong written and verbal communication skills - Ability to multitask and manage time-sensitive responsibilities - Flexible availability, including weekends and holidays We could also consider "Who We Are:" as About the role? Already we have About the role from "What We’re Looking For:". Could also include company overview in About the role? But we already have About the role as description of role. The company overview could be placed in a separate section? Not in allowed headings. Could be placed in About the role as additional context. But we must not repeat job title. We can include a brief paragraph about company under About the role before the role description. However the instruction: "Use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can have About the role section containing prose (

    ) about the role and maybe company. We'll include the introductory paragraph about hotel and company (excluding EEO sentence) as prose in About the role, then the role description. Benefits: "What We Offer:" list: - Competitive health & wellness benefits - 401(k) & company match - Paid Sick Days, Vacation, and Holidays - Paid Bereavement - Paid Pet Bereavement - Training & Development opportunities, career growth - Tuition Reimbursement - Pet Insurance - Complimentary meals in Team Member Café while working - Team Member Hotel Rates, other discounts, perks and more - Benefits are subject to eligibility and may vary by position We need to avoid filler like "Benefits are subject to eligibility and may vary by position" - that's not filler; it's a statement about eligibility. It's okay. Schedule: we have "May be required to work varying schedules to reflect business needs". Also maybe "Flexible availability, including weekends and holidays" is under qualifications but also schedule. We'll put schedule section with that line. Pay: No explicit pay info, so we omit Pay section. Now ensure we don't include any boilerplate like "Regular attendance in conformance with standards" duplicates; we keep one. We need to output only HTML fragment, no /, no markdown fences. We'll structure:

    About the role

    Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space. Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

    A detail-oriented Rooms Controller responsible for managing room assignments, coordinating guest preferences, and supporting front office operations. You’ll serve as the connection point between departments to ensure a seamless and personalized guest experience.

    Responsibilities

    • Oversee daily room assignments for all guest arrivals, VIPs, special requests, and returning guests
    • Coordinate closely with Front Desk, Housekeeping, and Engineering to ensure timely room readiness
    • Pre-block VIP and special request rooms using arrival reports and group information
    • Review and resolve duplicate reservations, no-shows, and due-outs daily
    • Monitor and update Out-of-Order and Out-of-Service room statuses
    • Track and process amenity requests (rollaways, microwaves, cribs, etc.) and ensure accurate billing
    • Monitor all master accounts for proper check-in, check-out, and extension as required