Rooms Control Coordinator

Responsibilities

• Process stay overs and room moves every morning to include sending the list via email to housekeeping and engineering.
• Report and communicate the consecutive stays.
• Change room assignments for pre-registered guests to ensure they are moved to clean/available inventory and contact them when the unit is available.
• Work with the Vacation Concierge Team to ensure all their arrivals are clean, registration cards are printed, and guest keys are made.
• Communicate with Revenue Management regarding assignment issues.
• Maintain knowledge of the resort events & hours of operation.
• Ensure files are kept up to date to include the Vacation Concierge Daily Log, Room Move Log, AM Reports, and Early Out Log.
• Promote goodwill by being courteous, friendly, and helpful to guests, managers, and team members.
• Absorb guests' account through credit card or cash payments.
• Ensure billing is accurate and make necessary adjustments with a computerized system.
• Maintain compliance with resort policy relating to cash handling.
• Provide guests with assistance at the Front Desk during the check-in and check-out process.
• Follow established procedures for both registration and departure.
• Occasionally assist with other duties assigned by management.

Qualifications

• 1+ years of prior rooms control experience.
• A flexible schedule including nights and weekends is required.
• 1 to 2 years in customer service is required.
• Experience in the vacation ownership/timeshare industry is a plus.
• Be well-versed in proper etiquette and telephone protocol.
• Must be able to learn diverse tasks and administer multiple tasks.
• Must have exceptional communication skills.

Physical Demands

• Frequent walking and standing.

Benefits

• Health insurance with HSA and FSA options.
• Dental Insurance.
• Vision Insurance.
• Life/AD&D insurance.
• Short – Long- Term Disability coverage.
• 401(k).
• PTO.
• Paid Holidays.
• Employee Referral Program.
• Employee and Family Discounts.
• Growth opportunities.
• More!