Room Service Server

About the role

The Room Service Server is responsible for providing hotel guests with an enjoyable, expertly served dining experience that exceeds their expectations, which includes setting up and bussing room service carts and trays, presentation of room service delivery in guests’ rooms, and assisting with incoming room service calls if needed. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Responsibilities

• Familiarization: Report to work station as scheduled and on time; complete the shift and check schedule for next shift.
• Sidework: Fold napkins; prep kitchen items; set room service station; set condiment station and maintain cleanliness; set room service carts and trays; clean and re-stock room service station at end of shift.
• General Service Skills: Lift and carry trays onto cart and load hot boxes; set room service carts and trays following department specs and standards; assist with bussing room service trays from hallway upon return; assist guest with any requests by notifying shift manager of additional needs.
• Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy.
• Understand and comply with all information security policies and procedures at all times.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times.
• Maintain a professional work environment with supervisors, managers and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.

Qualifications

• Education/Experience: Must be 18 years of age or older upon employment; high school diploma or equivalent preferred; ability to communicate in English; must be able to work in a fast-paced, busy and noisy environment; six (6) months previous food and beverage experience in an upscale outlet; ability to perform wait and server standards within a specific time frame; excellent guest relation skills and ability to be attentive and anticipate all guest needs.
• Language Skills & Reasoning Ability: Excellent communication skills; ability to write routine correspondence and to speak effectively and interact well with customers and employees; ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Physical Requirements & Work Environment: Noise level usually moderately loud; must be able to work in an environment where smoking is permitted; must be able to stand, walk and move through all areas of the Casino for lengthy periods – up to six (6) hours; must be able to carry up to fifty (50) pounds; must have ability to work indoors; must maintain physical stamina and proper mental attitude to work under pressure in a fast-paced environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Pay

Starting rate $10.70 per hour. Compensation is negotiable based on experience and education. Each position has varying minimum qualifications; in the absence of fully qualified candidates, some requirements may be waived.

Schedule

Hours are determined by a 24-hour schedule.