Room Service Server

About the role

The Room Service Server enhances the guest experience by providing prompt, courteous, and professional in-room dining service. By delivering meals with attention to detail and proper etiquette, this role ensures each guest enjoys a seamless and memorable stay.

Responsibilities

• Answer the room service phone within three rings, provide menu information, and take guest orders accurately.
• Relay orders promptly to the kitchen and/or bar for preparation.
• Arrange meals on trays with attention to presentation, sanitation, and timeliness.
• Deliver orders to guest rooms, ensuring professional etiquette and service standards.
• Replenish supplies of clean linens, silverware, glassware, and dishes at the room service station.
• Collect trays from guest rooms and hallways promptly, assisting guests with the removal of items as needed.
• Complete side work assigned by management to support smooth department operations.
• Other duties as assigned.

Key Strengths for Success

• Strong customer service skills with a focus on hospitality and guest satisfaction.
• Clear and professional communication, both in person and over the phone.
• Ability to multitask and manage orders in a fast-paced environment.
• Attention to detail in food presentation, timeliness, and etiquette.
• Team-oriented mindset with flexibility to support the department as needed.

Academic Background

A High School Diploma or equivalent required.

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time

Pay

Pay Rate: $6.00/hour + Tips