Room Service Server

Position Details

Part-time/Temporary position. Must be available to work both day and evening shifts.

Overview

The Room Service Server serves meals to guests in their rooms in a prompt and professional manner. He/She will take orders and serve food and beverages to hotel guests in their hotel rooms.

Potential Career Paths

• F&B Supervisor
• F&B Manager
• Director of Food and Beverage
• Director of Operations
• General Manager
• VP of Food & Beverage

Key Duties & Responsibilities

• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in Room Service
• Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list
• Maintain complete knowledge of designated glassware and garnishes for drinks
• Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices
• Maintain complete knowledge of guest room layout, locations and room numbers/names
• Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
• Maintain knowledge of P.O.S. and manual systems
• Answer Room Service phone within 3 rings, using correct salutations and telephone etiquette
• Complete opening side duties as assigned:
  • Check quality and amount of all Room Service stock and supplies using checklist
  • Fold/stack Room Service napkins
  • Requisition all necessary supplies and transport from storeroom to Room Service
  • Set tables and trays
  • Set up all condiments (butter, jellies, syrups, juices) and beverages (alcoholic and non-alcoholic)
  • Ensure a sufficient supply of all silverware, glassware and chinaware for service
  • Prepare all cold food items (cereals, fruits, salads)
  • Check cleanliness and condition of all equipment for use in Room Service area, rectify any deficiencies
  • Ensure all flowers and decorative items are fresh for guest use
• Retrieve all food orders from kitchen and place on table/tray
• Retrieve all alcoholic beverage items from bar and place on table/tray in accordance with the departmental standards
• Transport tables/trays from Room Service area to guest rooms, ensuring all standards of food presentation are maintained and that no spillage occurs
• Enter the guest room and place the table/tray by following the established departmental procedures
• Serve the food items and beverages to the guest
• Open and serve wine/champagne bottles
• Present check to guest for signature/payment
• Adhere to all payment procedures established by Accounting
• Set up and deliver amenities to designated rooms
• Monitor and maintain cleanliness, sanitation and organization of all service areas, guest rooms and guest corridors
• Transport all tables/trays from guest rooms to Room Service area as assigned
• Clean and reset tables/trays, maintaining sufficient supply in the Room Service area
• Collect and report tips at the end of the assigned shift
• Complete closing side duties:
  • Properly store all reusable goods
  • Breakdown all goods
  • Clean all equipment as assigned in the side duties
  • Restock items for next service
  • Remove all dirty linen; fold napkins
  • Marry and stock all condiments
  • Reset tables/trays
• Complete all closing reports as assigned
• Set up and deliver door knob orders (AM shift)
• Collect door knob menus from guest rooms (PM shift)
• Document maintenance needs on work orders and submit to Manager

Education and Experience

• High school diploma or GED preferred
• Previous server experience preferred
• Must be able to follow directions and get along well with others
• Must be TIPS, CARE (or equivalent) certified, or become certified by first day on the job