Room Service & Mini Bar Attendant

InterContinental The Clement Monterey is looking for an energetic, service-oriented Room Service Server / Mini Bar Attendant to join our Food & Beverage team. In this dual-role position, you'll provide outstanding in-room dining service while ensuring our guest room minibars are fully stocked, organized, and accurately maintained.

Responsibilities

• Deliver exceptional in-room dining experiences with professionalism and attention to detail.
• Take and deliver room service orders while ensuring food quality and presentation.
• Process guest payments and room charges accurately.
• Stock, replenish, and maintain guest room minibar inventory.
• Document minibar consumption and communicate charges to the Front Desk.
• Maintain cleanliness and organization of room service and minibar areas.
• Provide friendly, personalized service while anticipating guest needs.
• Memorize food & beverage menus, learn about guests’ preferences and allergies, recommend menu items, and offer alternatives.
• Work collaboratively with culinary, restaurant, and hotel teams to exceed guest expectations.
• Help maintain high quality standards and develop new ideas to improve guest satisfaction scores.

Requirements

• Minimum 1 year of serving experience.
• High school diploma or equivalent.
• Excellent communication and guest service skills.
• Ability to multitask in a fast-paced environment.
• Able to lift up to 50 pounds and push/pull carts up to 100 pounds.
• Must be able to work a flexible schedule, including weekends and holidays.
• Must meet California's minimum age requirement to sell and serve alcohol.

Preferred Qualifications

• Bilingual or multilingual.
• Experience with Micros or other POS systems.
• California Food Handler Card.
• RBS Alcohol Awareness Certification.

Pay

• $16.90/hour when working as a Room Service Server.
• $17.90/hour when working as a Mini Bar Attendant.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan.
• Paid time off.
• Employee Assistance Program.
• Training and career development opportunities.
• Recognition programs.
• IHG hotel discounts worldwide.
• Educational assistance program.
• Travel discounts.

Status: Full-Time, Non-Exempt.