Room Service Coordinator PRN

About the role

The Room Service Coordinator serves as a customer service liaison between patients, families, CHCO staff, and visitors with Food Services. The Coordinator is responsible for entering patient meal selections accurately and in accordance with physician diet order and facilitating operations between Room Service, Production Staff and Supervisor/Manager in the absence of management. Located in Aurora, CO, this PRN position works evening shifts of 4 to 8 hours as needed.

Responsibilities

• Assist clinical nutrition and care team with special diets and restrictions.
• Run patient tray carts as needed to maintain quality & efficiency of department and ensure patient and guest meal trays are delivered on time.
• Communicate with management when additional service recovery is needed or a safety concern occurs.
• Work with staff to communicate proper meal preparation.
• Focus on proper phone and email etiquette and excellent customer service skills when interacting with patients, families and staff.
• Help co-workers in all areas as needed to maintain quality & efficiency of department.
• Communicate to assist customers in meal selections; offer alternative selections based on dietary restrictions.
• Complete missed meals daily.
• Receive patient meal selections and enter selections into the department's Food and Nutrition ordering software system.
• Work across departments to verify patient needs.
• Verify that patient meals are in accordance with the physician diet order.
• Communicate with Food Services staff regarding proper preparation for allergies, diet restrictions, special needs.
• Provide service recovery when needed and communicate identified system issues.
• Collaborate and communicate with Dietitians & Dietitian Assistants to meet requirements for patients with restrictions, allergies, or special dietary needs.
• Review food labels and identify potential allergens.

Qualifications

High School diploma or GED equivalency; three years of relevant work experience may be substituted for the diploma.

Pay

Hourly range: $19.75 to $29.63, dependent on relevant experience.

Benefits

• Competitive pay and benefits package including base pay, incentives, paid sick leave, and a robust wellness program.
• Annual employee bonus program based on organizational performance, paid out the following April if goals are met.
• Annual base pay increases for eligible team members based on prior year performance.

Schedule

Evenings; 4- to 8-hour shifts as needed (PRN).