Room Service Captain

About the role

A passionate and detail-oriented Room Service Captain is needed to drive seamless operations and ensure every guest’s in-room dining experience is personalized and exceptional.

Responsibilities

• Oversee daily in-room dining operations, ensuring timely and accurate delivery of orders to guest rooms
• Monitor food presentation, tray setup, and delivery processes to maintain Loews’ quality standards
• Coordinate with kitchen, bar, and front desk teams to guarantee smooth service flow
• Greet guests warmly, address inquiries or special requests, and resolve complaints professionally to ensure satisfaction
• Lead, coach, and support room service servers and order takers during shifts
• Assist with onboarding and training new team members; manage daily staff assignments
• Conduct pre-shift meetings to share goals, menu updates, and guest preferences
• Maintain inventory of room service supplies and ensure proper equipment handling
• Enforce safety, sanitation, and hotel policies throughout operations
• Conduct regular pre-shift meetings to share goals, menu updates, and guest preferences
• Manage daily staff assignments
• Ensure compliance with safety, sanitation, and hotel policies

Requirements

• One year in-room dining or food and beverage experience in high volume, quality hotel operation
• Thorough knowledge of quality room service techniques and standards
• Strong attention to detail and ability to work efficiently in a fast-paced environment
• Excellent communication and interpersonal skills, with a friendly and customer-oriented attitude
• Ability to lift and carry food service trays weighing 35 plus pounds
• Ability to work flexible schedule to include weekends and holidays
• High school diploma or equivalent preferred

Qualifications

• One year in-room dining or food and beverage experience in high volume, quality hotel operation
• Thorough knowledge of quality room service techniques and standards
• Strong attention to detail and ability to work efficiently in a fast-paced environment
• Excellent communication and interpersonal skills, with a friendly and customer-oriented attitude
• Ability to lift and carry food service trays weighing 35 plus pounds
• Ability to work flexible schedule to include weekends and holidays
• High school diploma or equivalent preferred

Skills

• Service Innovator
• Natural Leader
• Detail-Oriented Professional
• Calm Under Pressure
• Flexible Team Player

Benefits

• Competitive health & wellness benefits
• 401(k) & company match
• Paid Sick Days, Vacation, and Holidays
• Paid Bereavement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more

Pay

Compensation is commensurate with experience.

Schedule

Variations based on business needs.