Room Service Attendant, University. Per Diem

About the role

UMass Memorial Health is a premier health system in Central Massachusetts with over 20,000 employees dedicated to exceptional patient care, academic excellence, and leading-edge research. Everyone contributes to healing patients, the community, and each other.

Responsibilities

• Perform duties to ensure accurate and timely patient meal services, including menu selection, tray assembly, and delivery of food to assigned patients.
• Serve as liaison between patients, nursing unit, dietitians, food service staff, and food service management regarding special requests, issues, and concerns.
• Work as a cooperative team member supporting the goals and objectives of the Food and Nutrition Services Department.
• Deliver patient trays as assigned, including regularly scheduled meals, snacks, floor supplies, and NOW trays.
• Assist patients with proper positioning of food tray, review menu selections, and open items as necessary.
• Load and push hot and cold food trucks to and from patient units.
• Transport related equipment to appropriate areas.
• Load and operate cart lifts, dumbwaiters, and elevators.
• Complete menu rounds process for assigned patients to communicate menu system and record menu choices timely and efficiently.
• Adjust menus for modified diets and review individual diet prescriptions with patients.
• Inform patients of appropriate food alternatives/options due to dietary restrictions.
• Retrieve patient trays and deliver to main kitchen; clean and restock cart.
• Utilize computerized menu planning system to generate current diet order lists and verify accuracy with unit charge nurse or designee.

Requirements

• High school education or equivalent.
• Excellent communication and interpersonal skills.
• Ability to read, write, and speak English.
• Ability to perform multiple tasks under time constraints and constant interruption.
• Basic knowledge of unit weights and measures and basic mathematical functions.
• Prior experience in a patient care capacity is strongly preferred.

Benefits

• Potential signing bonus (eligibility confirmed during interview process).

Pay

Hiring range: $15.00 – $24.58 per hour (based on a full‑time schedule of 40 hours per week). Final offer varies with scheduled hours; part‑time or reduced schedules are prorated according to scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule

Shift: Mixed Shift, 8 hours (6:30 AM – 3:00 PM). Holidays: every other holiday. Work days: Monday through Friday, weekends (Saturday and Sunday).