Room Service Attendant FT

About the role

Banner Health was recently recognized on Forbes inaugural list of America's Dream Employers 2025. As part of the Culinary team you would interact with all of our patients. This is an active job with opportunity to engage with everyone within the hospital. Banner Wyoming Medical Center is located in the heart of Casper Wyoming. As the state's largest inpatient facility, Wyoming Medical Center is known and highly regarded for its cardiac and stroke services. With 249 beds and a level 2 trauma center, Wyoming Medical Center is proud to serve the entire state of Wyoming.

Position Summary

This position provides patients with menu and/or patient meal service, receives and forwards patient requests and communication to Dietetic Technicians and Dietitians when appropriate. Provides patient meal assembly according to correct quantities. This position strives to provide patient satisfaction regarding food and nutrition services.

Responsibilities

• Visits patients to obtain or discuss menu selections based upon dietary orders
• Enters or records all daily patient meal selections and preferences for one or more patient units
• Demonstrates appropriate judgment with modified diets, food and menu knowledge when relating to patients
• Requests Diet Tech or Dietitian assistance when needed
• Edits patient menus as required
• Provides patient meal service which may include setting up tray work stations, preparing/portioning assigned foods according to correct quantities, and/or assembling patient trays
• Delivers and serves meals while making independent judgments about special requests, snacks and nourishments
• Provides excellent customer service on the phone or in person and resolves customer complaints effectively and efficiently
• Maintains food handling and sanitation standards to meet licensing agency requirements
• Interacts with patients and families, other food service staff, nursing staff, dietetic technicians and dietitians
• Follows a work routine, works quickly and correctly while providing good customer service and maintaining dietary, food quality and sanitation standards
• Resolves minor problems with patient menus and trays

Requirements

• Reading, writing and mathematical skills
• Skills and knowledge of nutrition services as typically gained through one to two years of related experience
• Effective interpersonal communication skills and a friendly customer service attitude
• Ability to follow instructions and safety guidelines for working with cleaning chemicals
• Ability to learn and work with business computer software and point of sale systems
• Ability to learn food handling regulations and pass certification tests as required
• Demonstrated effective customer service skills

Preferred Qualifications

• High school diploma/GED or equivalent working knowledge
• Understanding of nutrition services, common modified diets, and portion measures
• Additional skills and knowledge in health care nutrition services preferred
• Bilingual skills preferred in some assignments
• Additional related education and/or experience preferred

Schedule

Varied shifts, 5x8-hr shifts per week. Department is staffed 7 days a week, so weekends are required.