Room Service Associate

About the role

This position provides patients with menu and/or patient meal service, receives and forwards patient requests and communication to Dietetic Technicians and Dietitians when appropriate. Provides patient meal assembly according to correct quantities. This position strives to provide patient satisfaction regarding food and nutrition services.

Responsibilities

• Visits patients to obtain or discuss menu selections based upon dietary orders.
• Enters or records all daily patient meal selections and preferences for one or more patient units.
• Demonstrates appropriate judgment with modified diets, food and menu knowledge when relating to patients.
• Requests Diet Tech or Dietitian assistance when needed.
• Edits patient menus as required.
• Provides patient meal service which may include setting up tray work stations, preparing/portioning assigned foods according to correct quantities, and/or assembling patient trays.
• Delivers and serves meals while making independent judgments about special requests, snacks and nourishments.
• Provides excellent customer service on the phone or in person and resolves customer complaints effectively and efficiently.
• Maintains food handling and sanitation standards to meet licensing agency requirements.
• Maintains food handling and sanitation standards to meet licensing agency requirements.

Requirements

• Requires reading, writing and mathematical skills.
• Skills and knowledge of nutrition services as typically gained through one to two years of related experience.
• For Banner Staffing Services (BSS) team members, the food handlers' card is required within 30 days of hire.
• Must have demonstrated effective customer service skills.

Qualifications

• High school diploma/GED or equivalent working knowledge.
• Understanding of nutrition services, common modified diets, and portion measures.
• Bilingual skills preferred in some assignments.

Skills

• Effective interpersonal communication skills.
• Customer service attitude.

Benefits

• Additional 18% night shift differential for hours past 7pm.
• $1/hour flat rate weekend differential for all hours worked on the weekend.
• Free uniforms including one pair of shoes yearly.

Pay

• Not specified.

Schedule

• Evening shifts running from 12:30pm-9pm.
• Includes weekends (generally have Tues & Weds or Weds & Thurs off).