Room Service Assistant - Sanford Medical Center - PT Evenings

Facility: Sanford Med Ctr Fargo • Location: Fargo, ND • Shift: Evening

About the role

Performs a variety of duties involved with food service for patients. Serves meals and snacks to patients in a professional manner. Ensures rotation of floor supplies and maintains supplies up to PAR (Periodic Automatic Replenishment) levels. Delivers appropriate room service menus to patients, instructing patients on meal ordering systems. Assesses patients’ ability to utilize the meal order system. Communicates effectively, timely and often with nursing staff, nutrition techs, dietitians and call center staff.

Uses computerized diet sheets, accesses patient computer system, and retrieves completed meals from patients' rooms and records intake and calorie count information. Maintains compliance with all Hazardous Analysis and Critical Control Point (HACCP) guidelines. Obtains, transcribes and processes meal orders from patients and visitors over the telephone, verifying that meal orders meet diet order parameters. Provides appropriate menu for diet.

Responsibilities

• Serves meals and snacks to patients in a professional manner
• Ensures rotation of floor supplies and maintains supplies up to PAR levels
• Delivers room service menus to patients and instructs on meal ordering systems
• Assesses patients’ ability to utilize the meal order system
• Communicates effectively with nursing staff, nutrition techs, dietitians, and call center staff
• Uses computerized diet sheets and accesses patient computer system
• Retrieves completed meals from patients' rooms and records intake and calorie count information
• Maintains compliance with HACCP guidelines
• Obtains, transcribes, and processes meal orders from patients and visitors over the telephone
• Verifies meal orders meet diet order parameters and provides appropriate menu for diet
• Displays excellent customer service and listening skills
• Establishes effective working relationships with co-workers, supervisors, and nursing staff
• Evaluates and maintains quality control standards

Requirements

• Direct customer service experience preferred
• Previous food service experience and/or work with therapeutic diets preferred
• On-the-job training provided
• Candidate will be required to work a minimum of 21 hours every two weeks including every other weekend and holiday
• Weekday shifts vary and shift time is 3:30–8:30 PM or 4:00–8:30 PM

Pay

Salary range: $15.00 – $22.50 per hour

Schedule

• Part time
• Weekly hours: 10.50

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Work/life balance benefits
• Generous time off package to maintain a healthy home-work balance