Room Operations Assistant Manager

Job Number: 26076124 | Full Time | Located at 800 Washington Ave, Saint Louis, Missouri, United States, 63101

About the Role

Entry-level management position that focuses on supporting the day-to-day activities of Rooms Operations, including Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. This role assists in managing guest arrival and departure procedures, maintaining the property’s cleanliness standards, and ensuring guest and employee satisfaction while achieving the operating budget.

Responsibilities

• Opens and closes Front Desk shifts, Housekeeping, and ensures completion of assigned shift checklists and duties.
• Runs and reviews critical information in room operations reports.
• Understands the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services operations.
• Operates all department equipment as necessary and reports malfunctions.
• Ensures employees have the proper supplies and uniforms.
• Understands night audit procedures and utilizes reports as necessary.
• Complies with loss prevention policies and procedures.
• Communicates performance expectations to employees in accordance with job descriptions.
• Handles employee questions and concerns.
• Effectively schedules employees to meet business demands and tracks time and attendance.
• Supervises same-day selling procedures to maximize room revenue and property occupancy.
• Verifies accuracy of room rates to maximize revenue opportunities.
• Uses budgets, operating statements, and payroll progress reports to manage Room Operations.
• Manages departmental controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of Room Operations on the overall property financial goals.
• Assists in investigating employee and guest accidents.
• Uses a guest information tracking system to recognize guest preferences and ensure a successful repeat guest recognition program.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.
• Assists in reviewing comment cards and guest satisfaction results with employees.

Requirements

• High school diploma or GED; 3 years of experience in guest services, front desk, housekeeping, or a related professional area.
• OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 1 year of experience in guest services, front desk, housekeeping, or a related professional area.

Pay

$25.77–$28.37 per hour | Bonus eligible