Room Operations Manager

Responsibilities

• Carry out all supervisory duties for any department that they oversee.
• Provide leadership, training and shift flow management while coaching front desk agents and supervisors.
• Create proactive hiring plans and assist in hourly interviews.
• Ensure the highest quality of service to guests and ensure associates do the same.
• Act as an ambassador of the establishment.
• Perform hands-on duties as needed and be responsible for tasks such as financials, payroll, scheduling, etc.

Qualifications

• Front Desk and/or Housekeeping leadership experience required.
• Prior leadership or supervisory experience and experience with the specific brand hotel or upscale property is a bonus.
• A passion for service with a positive, can-do attitude.
• The desire to develop and coach associates and create an environment for your team to thrive.
• Ability to creatively problem solve and execute against the strategy and deliver results.

Benefits

• Day 1 Medical, Dental and Vision insurance.
• Paid Parental Leave and Short-Term Disability.
• Affordable $2/day Medical insurance with free wellness care.
• Unlimited referral bonuses.
• 401K with company match.
• Vacation/Paid Time Off (PTO) with rollover.
• Tuition reimbursement.