Room Inspector

About the role

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Location: Hilton Pensacola Beach.

Responsibilities

• Approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
• Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
• Have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.
• Obtain list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.
• To be aware of the day’s business both in Room Occupancy, Special Requirements and VIP needs.
• Liaise with Reception regarding room moves, VIP guests, special needs and act on any information given.
• Exhibit excellent knowledge on how to inspect properties.
• Daily inspections of all guest rooms, public areas, recreational area for cleanliness, appearance and to make sure these areas are kept as per the hotel’s standards.
• Ensure that company standards for guest services, décor, and housekeeping services are met or exceeded.
• Conduct meetings and training sessions as and when required.
• Actively train all staff to the standards laid down in the training manual and monitor their work performance.
• Perform other duties as assigned by management.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum 1 year of housekeeping experience in the hospitality industry preferred.
• Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
• Strong attention to details.
• Ability to work independently with minimal supervision in a high degree of autonomy.