Room Attendant- Sonesta- Rancho Bernardo

About the Role

The Room Attendant plays a vital role in delivering Sonesta ES Suites, San Diego-Rancho Bernardo Outrageous Hospitality by creating clean, safe, comfortable, and inviting guest rooms. This role is essential to guest satisfaction and directly reflects the property values: Integrity, Respect for All, Empowerment, Kindness, Creativity, & Results Orientation. Room Attendants support the Three P Philosophy (People, Profit & Planet) by ensuring rooms are spotless, well-maintained, and prepared efficiently while minimizing waste and preserving assets.

Responsibilities

• Deliver Outrageous Hospitality:
  • Provide a welcoming presence when interacting with guests in hallways or rooms.
  • Respond to guest requests with urgency and positivity.
  • Demonstrate fairness, kindness, and professionalism at all times.
  • Protect guest privacy and security with strict adherence to policies.
  • Resolve concerns quickly and communicate guest feedback to Leadership and appropriate Departments.
• Make Everything Sparkle (Cleanliness & Presentation):
  • Clean and service guest rooms according to brand and property standards.
  • Follow ABC Rule - Always Be Cleaning - throughout the shift.
  • Ensure all linens, surfaces, bathrooms, amenities, fixtures, and floors meet brand quality.
  • Restock amenities according to inventory par levels.
  • Report maintenance issues immediately to ensure timely repair.
• Follow Brand & Property Standards:
  • Use proper cleaning techniques, safe chemical handling, and labeling.
  • Follow established room assignment procedures, timing expectations, and checklists.
  • Ensure carts, linen closets, and equipment are clean, organized, and fully stocked.
  • Maintain brand room presentation standards (pillows, drapes, lighting, amenities, temperature, etc.).
• Safety, Security & Asset Protection:
  • Follow OSHA, brand, and property safety guidelines.
  • Maintain secure handling of master keys and guest belongings.
  • Report hazards, suspicious behavior, or injuries immediately.
  • Care for hotel equipment and tools with consistently safe handling.
• Teamwork, Communication & Collaboration:
  • Communicate room status updates clearly using the required system (radio/hotel phone).
  • Work collaboratively with Housekeeping Supervisors, Front Desk, and Maintenance teams.
  • Assist fellow associates when needed to support productivity and deadlines.
  • Maintain a positive and respectful work environment.
  • Ensure cleanliness of employee shared spaces (e.g., breakrooms, bathrooms).

Skills

• Detail-oriented and thorough.
• Prioritization and time management skills.
• Ability to work with little or no supervision while meeting high-performance standards.
• Physical mobility and stamina.
• Ability to follow instructions.
• Professional and polite.
• Ability to lift at least 35 lbs.
• Ability to remain discreet and respect the privacy of guests.
• Ability to perform consistent work to the highest standards.

Benefits

• Competitive hourly pay
• 401(k) retirement plan
• Medical, dental and vision insurance
• Life Insurance
• Hotel Brand discounts

Schedule

This position may require working weekends, holidays, or variable shifts based on business needs. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.