Room Attendant (Part-Time)

About the role

The Room Attendant is responsible for maintaining the cleanliness of guest rooms according to hotel standards and procedures. Duties include making beds, cleaning bathrooms, and changing linens. The role involves addressing guests' questions and ensuring rooms are fully stocked, clean, and inviting.

Responsibilities

• Clean and service guest rooms according to hotel standards and procedures.
• Making beds, changing linens, and replacing towels and amenities.
• Vacuum carpets, sweep and mop floors, and dust furniture and fixtures.
• Clean and sanitize bathrooms, including sinks, toilets, showers, and mirrors.
• Replenish guest room supplies such as toiletries, coffee, water, and other amenities.
• Inspect rooms for maintenance issues, safety hazards, or damages and report them promptly.
• Remove trash and used linens from guest rooms and designated areas.
• Ensure rooms are properly prepared for arriving guests.
• Maintain cleanliness of hallways, storage rooms, and other assigned housekeeping areas.
• Respond to guest requests and inquiries in a courteous and professional manner.
• Follow hotel safety, security, and sanitation policies.
• Protect guest privacy and always maintain confidentiality.
• Participate in deep-cleaning projects and special assignments as needed.

Requirements

• Develop and maintain positive working relationships with other departments.
• The ability to communicate effectively in English with guests, managers, and colleagues.
• Demonstrate a team-focused attitude and encourage collaboration.
• Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.
• Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.
• Attend all scheduled meetings and training sessions.

Physical Requirements

• Ability to remain standing for up to 8 hours.
• Walk the property and grounds frequently.
• Move up and down stairs frequently.
• Move quickly based on guest needs.
• Regularly move and lift up to 35 lbs.
• Use repetitive manual dexterity, such as squeezing, spraying, folding, polishing, scrubbing, dusting, etc.
• Bend, kneel, stretch, and reach frequently, including above head, and repetitively during a shift.
• Visually survey property areas clearly and use an eye for detail to inspect guest rooms for cleanliness.
• Communicate and exchange information effectively.
• Read, write, speak, and understand basic English.
• Perform assigned tasks, operate equipment, and complete job duties in a safe manner.
• Work flexible hours based on business needs including midweek and weekend days.

Qualifications

• Professional cleaning experience preferred, but not required.
• Previous housekeeping or hotel experience preferred but not required.
• Successful completion of background check.
• To express sincere enthusiasm for the role and cleanliness.
• Able to work independently and efficiently with minimal supervision.
• Strong attention to detail and commitment to cleanliness.
• Good communication and customer service skills.
• Understand and follow instructions and establish procedures.
• Able to work under pressure, multi-task, and stay focused while maintaining hospitality.

Benefits

• Wage Rate: $27.80 per hour
• Part Time Hourly Benefits:
• Medical Plans
• Dental Plans
• Employee Assistance Program
• Sick Pay
• 401K Matching Program
• Life & AD&D Insurance
• Pre-Tax Commuter and Parking Benefits
• EOS Employee Rates plus 50% off F&B and Retail
• Hilton Discounted Room Rates
• Employee Job Referral Program
• Employee Recognition Programs and Appreciation Events