Room Attendant (Housekeeping)

About the role

At Great Wolf, the Room Attendant (Housekeeper) is one of the most critical roles in the Lodge as they create a clean and orderly environment for our guests. Housekeepers ensure are responsible for general cleaning and maintenance duties, which may include: vacuuming, dusting, item washing, trash collecting and proper sorting. The housekeeping staff ensures guests can leave their daily responsibilities at home.

Responsibilities

• Cleans guest rooms and guest areas, including: making beds; dusting and vacuuming; cleaning bathroom; replacing supplies; cleaning windows, mirrors, and patios
• Utilizes chemicals according to directions and familiarizes self with all material safety data sheets
• Maintains a stocked, organized, and clean cart with sufficient supplies
• Reports maintenance issues through appropriate channels for resolution
• Documents and secures lost and found items
• Communicates with guest on a professional and friendly manner
• Keeps supplies ready by restocking housekeeping cart at end of shift
• Assists House Attendant, including delivering guest requests and pick up of used guest items
• Conserves energy by closing shades and draperies; turning down air conditioning and heat of unoccupied rooms
• Reports hazardous conditions in work area or equipment to supervisor

Requirements

Required Qualifications & Skills:

• Willingness to work flexible schedule including nights, weekends, and/or Holidays as needed
• Successful completion of criminal background check and drug screen

Desired Qualifications & Traits:

• Prior experience in housekeeping including; sanitation, laundry operations, and/or guest services
• Excellent customer service and oral communication skills
• Previous housekeeping or general cleaning experience

Physical Requirements:

• Able to lift up to 30 lbs.
• Able to push/pull up to 100 lbs.
• Able to bend, stretch, and twist
• Able to stand for long periods of time
• Able to work with chemicals according to directions

Benefits

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave
• Discounted vacations and employee referral incentives
• Access to Great Wolf University for on‑the‑job training, functional, and leadership training
• Flexible scheduling, access to a holistic wellness program and technology, and support through the Employee Assistance Program and Employee Relief Fund
• Diversity and inclusion programs that make everyone feel welcome and recognized

Pay

$17.50

Schedule