Room Attendant / Housekeeper

About Our Culture

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Responsibilities

• Responsible for the cleanliness and overall appearance of guest rooms and surrounding corridors.
• Courteously and pleasantly respond to guests’ needs and requests to make their stay comfortable and enjoyable.
• Assist teams as needed, living our “ONE TEAM. ONE VISION.” philosophy.
• Provide innovative ways that align with our mission to be the best, most respected hotel company in America.
• Promote and engage in internal growth programs.
• Exemplify and live by our culture, meeting or exceeding company goals and metrics.
• Adhere to all Vision Hospitality Group, Inc. and property-specific brand standards.
• Report any deficiencies, out-of-order equipment, or needed repairs to the maintenance department.
• Make beds neatly with fresh linens.
• Pick up trash from floors, empty waste cans, clean mirrors, shelves, doorframes, and furniture with a damp cloth.
• Dust light fixtures, windowsills, and baseboards, and arrange furniture properly.
• Maintain cleanliness of the hallway in front of the room.
• Deep clean one room daily.
• Clean bathrooms, including scrubbing basins, bathtubs, toilets, and tile floors with detergent.
• Disinfect surfaces in bathrooms.
• Replenish room supplies (glasses, stationery, soaps, shampoo, tissue, toilet paper, guest directories) and place clean towels on racks.
• Vacuum each room and hallway.
• Report vacated and clean rooms, occupied and clean rooms, discrepancies, or unusual conditions to the Executive Housekeeper.
• Maintain a clean and attractive work area, uniform, and personal appearance.
• Know fire alarm and evacuation procedures.
• Ensure security of guests, fellow associates, and hotel assets.
• Perform other duties as requested by the General Manager to improve hotel operations and guest service.
• Keep company business functions confidential, including financial status, guest information, and associate issues.

Skills & Qualifications

• Outgoing personality.
• Ability to work a flexible schedule.
• Honesty and ability to work well with others.
• Highest degree of integrity, humility, and adherence to the Golden Rule.
• Ability to work with people from diverse cultures and backgrounds.
• Values of dedication, innovation, respect, excellence, community focus, and service.
• Ability to stand/walk for 8 hours and work in restrictive spaces.
• Near and far eyesight capabilities.
• Ability to climb stairs.
• Clear, understandable voice and basic hearing ability; must understand English.
• Ability to bend, stretch arms overhead, and lift/carry up to 25 pounds.