Room Attendant (Full Time) - Sonesta ES Suites Rancho Bernardo

Key Responsibilities

• Deliver Outrageous Hospitality
• Respond to guest requests with urgency and positivity.
• Demonstrate fairness, kindness, and professionalism at all times.
• Protect guest privacy and security with strict adherence to policies.
• Resolve concerns quickly and communicate guest feedback to Leadership and appropriate Departments.
• Make Everything Sparkle (Cleanliness & Presentation)
• Clean and service guest rooms according to brand and company standards.
• Follow ABC Rule - Always Be Cleaning - throughout the shift.
• Ensure all linens, surfaces, bathrooms, amenities, fixtures, and floors meet brand quality.
• Restock amenities according to inventory par levels.
• Report maintenance issues immediately to ensure timely repair.
• Follow Brand & Company Standards
• Use proper cleaning techniques, safe chemical handling, and labeling.
• Follow established room assignment procedures, timing expectations, and checklists.
• Ensure carts, linen closets, and equipment are clean, organized, and fully stocked.
• Maintain brand room presentation standards (pillows, drapes, lighting, amenities, temp, etc.).

Safety, Security & Asset Protection

• Follow OSHA, brand, and company safety guidelines.
• Maintain secure handling of master keys and guest belongings.
• Report hazards, suspicious behavior, or injuries immediately.
• Care for hotel equipment and tools with consistently safe handling.

Teamwork, Communication & Collaboration

• Communicate room status updates clearly using the required system (radio/hotel phone).
• Work collaboratively with Housekeeping Supervisors, Front Desk, and Maintenance teams.
• Assist fellow associates when needed to support productivity and deadlines.
• Maintain a positive and respectful work environment.
• Ensure to maintain cleanliness of employee shared spaces (Ie. breakrooms, bathrooms).

Skills

• Detail-oriented and thorough.
• Prioritization and time management skills.
• Ability to work with little or no supervision while meeting high-performance standards.
• Physical mobility and stamina.
• Ability to follow instructions.
• Professional and polite.
• Ability to lift at least 35lbs.
• Ability to remain discreet and respect the privacy of guests.
• Ability to perform consistent work to the highest of standards.

Additional Details

• This position may require working weekends, holidays, or variable shifts based on business needs.
• The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.