Room Attendant (Full Time) - InterContinental Houston

At InterContinental Hotels & Resorts®, we want our guests to feel special, cosmopolitan, and "In the Know." This means we need you to:

• Be charming by being approachable, having confidence, and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive, and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories, and showing your style to create moments that make people feel special.

Responsibilities

Financial Returns

• Notify supervisor when service is complete so rooms may be sold or occupied.
• Report any room unable to be serviced to supervisor according to established procedures.
• Report to supervisor of needed repairs and unsafe conditions.
• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.

People

• Promote teamwork and quality service through daily communication and coordination with other departments.

Guest Experience

• Respond to guest complaints, special requests, and ensure corrective action is taken to achieve complete guest satisfaction.
• Report, turn in, and/or log all lost and found items according to established procedures.

Responsible Business

• Clean and service assigned rooms or areas according to established standards and procedures, including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc.
• May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware, etc.
• Follow established safety procedures at all times and wear protective equipment when needed.
• May regularly assist with deep cleaning projects.
• May assist with other duties assigned.
• May have turndown duties.

Requirements

• Basic reading, writing, and math skills.
• Some housekeeping experience and ability to speak English preferred.
• Ability to perform the following physical tasks:
  • Carrying, lifting, pushing, or pulling items weighing up to 50 pounds and pushing and/or pulling approximately 200 pounds.
  • Frequently standing up and moving about the facility.
  • Frequently handling objects and equipment to maintain the facility.
  • Frequently bending, stooping, and kneeling.
• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Basic reading, writing, and math abilities are utilized often when reading room assignments, completing checklists, replacing room linens, and amenities.
• Must be able to work nights, weekends, and/or holidays.

Benefits

• Competitive salary and an impressive room discount.
• Comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401k for eligible full-time employees.
• Some of the best training in the business.

Pay

The hourly pay rate for this role is $17.00. This rate is only applicable for jobs to be performed in Houston, Texas. This is the starting rate we in good faith believe we would pay for this role at the time of this posting. The rate may be modified in the future, and an employee’s pay position within the pay range will be based on factors including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.