Room Attendant (Casual)

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
• Remove all trash and dirty linen from guestrooms and hallways.
• Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable).
• Restock housekeeping cleaning cart for next day's use.
• Replenish chemical bottles.
• Clean room with the door closed according to standards, unless requested to do otherwise by the guest.
• Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Handle items for “Lost and Found” according to the standards.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Flexible and long hours sometimes required.
• Moderate physical requirements - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift.
• Effective communication skills, both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Effectively handle problems, anticipate, prevent, identify and solve problems as necessary.
• Understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Be able to cross-train in other hotel related areas.
• Be able to maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.