Room Attendant

Primary Purpose Of Position

To maintain the cleanliness, organization, and overall presentation of guest rooms while delivering a high standard of service that supports an exceptional guest experience.

Essential Duties And Responsibilities

• Ensure personal appearance is professional and uniform is clean and pressed at all times
• Respond promptly to requests from guests, supervisors, and other departments
• Organize and restock the cart at the beginning and end of the shift
• Deliver any requested housekeeping items to guest rooms
• Organize work schedule to complete daily assignment of a minimum of 8 Guest rooms, ensuring adherence to high-quality inspection standards of at least 85%
• Remove trash, dirty linen, and room service items
• Make beds, clean bathrooms, replace dirty linens with clean ones
• Dust, polish, and remove marks from walls and furnishings
• Check that all appliances are present in the room and in working order
• Straighten desk items, furniture, and appliances according to the prescribed layout
• Vacuum carpets and perform floor care duties in guest rooms as well as corridors
• Clean corridors, lobbies, stairways, elevators, and lounges as well as guest rooms when asked
• Follow all company, safety, and security policies and procedures; complete safety training and certifications; properly store flammable materials
• Report any damage to hotel property, maintenance issues, or safety hazards
• Maintain the confidentiality of proprietary information and the security of guest rooms
• Support team members to reach shared goals
• Speak with others using clear, respectful, and professional language
• Perform other reasonable job duties as requested by Supervisors

Education/Experience

• A high school diploma preferred
• Basic English language skills preferred - i.e., ability to understand and respond to Guest needs and follow directions
• Experience operating cleaning equipment preferred

Special Skills/Equipment

• Attention to detail and thoroughness
• Communication Skills - i.e., listen & respond clearly
• Reliability/ Dependability
• Team Cooperation
• Integrity / Honesty
• Ability to complete assigned work under supervision
• A passion for providing customer service

Essential Physical Requirements

• Must be able to stand for the duration of the shift
• Ability to lift, push, pull, and carry a minimum weight of approximately 25 lbs and have the ability to carry up to 50 lbs
• Ability to kneel, bend, crawl
• Ability to work in confined spaces
• Tolerance for exposure to dust and cleaning chemicals

Benefits

• Medical, Dental, Vision Insurance
• Resort Discounts
• Holiday Pay, Paid Time Off, and Sick Pay
• 401(k) Retirement Plan & Roth 401(k)
• Voluntary Life Insurance
• Short Term & Long Term Disability
• Employee Assistance Program
• Parking Credit or Discounted Bus Passes