Room Attendant

About the role

As a Room Attendant (RA) at Sonesta International Hotels, you will work with the Housekeeping Management Team to clean guest rooms and public spaces, ensuring they meet brand product and placement standards for total guest satisfaction.

Responsibilities

• Deliver Sonesta Service in all guest and client interactions following Sonesta G.U.E.S.T. standards.
• Respond to guest complaints and special requests, taking corrective action to ensure satisfaction.
• Clean and service assigned rooms or areas, including making beds, dusting, vacuuming, sanitizing bathrooms, and removing trash.
• Clean kitchen areas, room refrigerators, microwaves, coffee makers, and dishware when applicable.
• Notify supervisor upon completion of service so rooms may be sold or occupied.
• Report any room unable to be serviced to the supervisor according to established procedures.
• Monitor and maintain laundry supplies and equipment, operating washers and dryers per hotel standards.
• Inspect soiled linens for damage or stains, fold and store clean linens, and report damages to the supervisor.
• Minimize waste of supplies and amenities within all housekeeping areas.
• Assist with deep cleaning projects as needed.
• Report needed repairs or unsafe conditions to the supervisor.
• Handle lost and found items according to established procedures.
• Promote teamwork and quality service through daily communication with other shifts and departments.
• Ensure compliance with federal, state, and local health and safety laws.
• Perform other duties as assigned.

Requirements

• Some previous housekeeping experience preferred.
• Previous background in the extended stay industry preferred.
• Ability to speak, read, and write fluent English is preferred; other languages are beneficial.
• Basic reading, writing, and mathematical abilities are preferred.
• Frequently standing, bending, climbing, kneeling, and moving about the facility.
• Ability to carry, lift, or pull items weighing up to 75 pounds.
• Regular use of commercial cleaning chemicals.
• Willingness to work mornings, evenings, weekends, and holidays.

Pay

Anticipated base pay range: $24.00 to $26.00 per hour. Pay may vary depending on job-related knowledge, skills, and experience.

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity, Critical Illness, and Accident Insurance