Room Attendant

About the role

As a Room Attendant (RA) at Sonesta International Hotels, you’ll work with the Housekeeping Management Team to clean guest rooms and public spaces, and/or operate in the commercial laundry facility. Your work ensures every guest experiences the high standards of Sonesta Service across our diverse portfolio of over 1,000 properties in eight countries.

Responsibilities

• Deliver Sonesta Service in all guest interactions following the Sonesta G.U.E.S.T. standards.
• Respond to guest complaints and special requests, taking corrective action to ensure satisfaction.
• Clean and service assigned rooms or areas: make beds, dust, vacuum, sanitize bathrooms, remove trash, and handle kitchen areas (refrigerator, microwave, coffee maker, dishware, etc.).
• Notify supervisor when service is complete so rooms can be sold or occupied.
• Report any room unable to be serviced or unsafe conditions to supervisor.
• Minimize waste of supplies and amenities.
• Assist with deep cleaning projects as needed.
• Handle lost and found items according to established procedures.
• Promote teamwork and quality service through communication with other shifts and departments.
• Ensure compliance with health and safety laws.
• Perform other duties as assigned.

Requirements

• Some previous housekeeping experience preferred.
• Ability to speak, read, and write fluent English is preferred; other languages are beneficial.
• Basic reading, writing, and mathematical abilities.
• Frequently stand, bend, climb, kneel, and move about the facility.
• Carry, lift, or pull items weighing up to 75 pounds.
• Regularly use commercial cleaning chemicals.
• Work mornings, evenings, weekends, and holidays as required.

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity, Critical Illness, and Accident Insurance