Room Attendant

About the role

Provides excellent guest service in an efficient, courteous, professional manner; following standards of friendly hospitality while adhering to guidelines and procedures. This position is responsible for the cleanliness of guest rooms as well as the usage and organization of supplies.

Character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

Responsibilities

• Clean vacant dirty rooms to be guest ready and return occupied dirty rooms to an occupied clean status within specified time and accuracy constraints per brand standard.
• Maintain a crisp, clean, and professional appearance daily adhering to grooming and uniform standards.
• Follow all cleaning procedures outlined in the housekeeping training with every assignment and as specified on the training checklist.
• Follow general clean procedures every 90 days.
• Report any discrepancies to the immediate supervisor.
• Assist in maintaining other areas of the hotel in a clean and orderly condition (e.g., associate breakroom, restrooms, public areas, stairwells, and back of the house area).
• Respond to guest requests and inquiries immediately.
• Have a thorough knowledge of emergency procedures and understand the safety and security needs of guests and associates.
• Report or correct any hazardous conditions observed immediately.
• Assist with guest issues, being professional and maintaining a hospitable caring attitude.
• Communicate professionally with guests and co-workers via messages and communication log books.
• Exercise discretion to maintain guest privacy.
• Other duties as assigned, of which the associate is capable of performing.

Requirements

• Prior housekeeping experience in lodging, housing, hotels, hospitals, or care facilities preferred.
• High school diploma or equivalent.
• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Must be able to stand for eight hours, bend, stretch, reach, crawl, and kneel.
• Must be able to see and hear.
• Must be able to communicate with other associates and/or guests.
• Must be able to work alone, without direct supervision, and as a team member.
• Must be able to multi-task and remain service-centric.
• Must be able to learn/use computer systems necessary to perform daily tasks (e.g., Quore, Hotel Effectiveness).

Skills

• Proper handling of linens, terry, and other supplies while keeping sanitation and cost controls in mind.
• Knowledge of guestroom cleaning procedures.
• Thorough knowledge of materials, supplies, and equipment used in the housekeeping department.
• Maintain designated minutes per room.
• Follow cleaning procedures in the company systematic fashion.

Working Conditions

• This position requires a physical presence at the hotel and is not conducive to telecommuting or remote work.
• Standing, walking for long periods of time while maintaining a friendly professional image.
• May be required to work any day/shift, including weekends.

Pay

$15.00/hour

Career Advancement

• Room Inspector
• Housekeeping Manager