Room Attendant

About the role

This position is responsible for adding warmth and happiness to every guest experience through the safe and efficient operation of the housekeeping department, ensuring high standards are met to achieve guest satisfaction by cleaning guest rooms and hotel areas.

We’re a values-driven organization that believes in creating an environment where every team member can thrive. Our core values—continuous improvement, accountability, concern for others, and trust—guide everything we do, from how we interact with each other to how we serve our guests and community.

Responsibilities

• Clean and maintain guest rooms and suites according to established cleanliness and hygiene standards, including making beds, vacuuming carpets, dusting furniture, and replenishing amenities.
• Ensure that all linens, towels, and toiletries are properly stocked and refreshed in guest rooms, and report any deficiencies or damages to the housekeeping supervisor.
• Perform deep cleaning tasks as needed, such as shampooing carpets, scrubbing floors, and sanitizing bathroom fixtures, to maintain a high level of cleanliness and sanitation.
• Greet guests in a friendly and courteous manner while respecting their privacy and confidentiality during room cleaning and service.
• Respond promptly to guest requests and inquiries, and assist with providing information or assistance to enhance their stay experience.
• Report any issues or concerns raised by guests, such as maintenance issues or housekeeping requests, to the appropriate department for resolution.
• Work collaboratively with other room attendants, housekeeping supervisors, and other hotel staff to ensure smooth operation and coordination of housekeeping services.
• Communicate effectively with colleagues and supervisors to relay important information, such as room status, special requests, and guest preferences, to facilitate efficient workflow.
• Follow all safety protocols and procedures to ensure a safe working environment for yourself, your colleagues, and our guests.
• Adhere to health, safety, and environmental regulations, as well as company policies and procedures related to housekeeping operations.
• Report any safety hazards, accidents, or incidents to the housekeeping supervisor immediately and take appropriate action to mitigate risks.

Requirements

• Prior housekeeping or cleaning experience preferred.
• Customer service experience preferred.

Skills

• Provide high-level customer service.
• Communicate effectively with guests and team members.
• Follow instructions and learn quickly.
• Pay attention to detail.
• Maintain composure when working under pressure.

Physical Demands

This is a very physically demanding job that requires extended periods of walking, standing, bending, lifting, twisting, and kneeling. Reasonable accommodations may be made to enable eligible individuals to perform the essential functions.

Benefits

• Health Coverage: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. FSA and HSA options are available.
• Retirement: 401K plan with discretionary yearly match.
• Insurance: Paid group term life insurance for select positions, 50% shared cost short-term disability, and optional additional employee-paid life insurance.
• Time Off: Robust PTO plan and 7 paid holidays.
• Earned Wage Access: Quick access to your paycheck.
• Additional Support: Employee Assistance Program (EAP), sober support network, and a recovery-friendly workplace.
• Perks: Exclusive hotel travel discounts. Additional benefits may be available based on property-specific locations.

Pay

$14.50/hour