Room Attendant

About the role

The Room Attendant is responsible for cleaning and maintaining guest rooms, suites, and assigned public areas to Faena's luxury standards. This role contributes directly to the guest experience by ensuring rooms are immaculate, well-stocked, and welcoming. Room Attendants are stewards of quality and play a key role in upholding the visual identity and reputation of Faena New York.

Responsibilities

• Clean guest rooms and suites following the established procedures and standards.
• Able to utilize PMS/App to be advised of assignments and/or any computerized applications.
• Comply with Work Rules and Standards of Conduct as set forth in the Employee Handbook.
• Complete work assignments from the Housekeeping Department as assigned using required keys, equipment, supplies, etc.
• Remove all garbage and recyclable items and place in the appropriate bins inside the service area.
• Offer assistance to any guest in a courteous and friendly manner.
• Maintain proper and clean uniform and grooming standards.
• Respond properly in any hotel emergency or safety situation.
• Perform other tasks or projects as assigned by hotel management and staff.
• Restocks used amenities such as shampoo, lotions, cotton balls, stationery, etc., as needed.
• Prepares assigned rooms for turndown guests.
• Clean and maintain all terraces of the hotel.
• Ensure cleanliness and tidiness in occupied rooms, turndown rooms and check-out rooms as assigned.
• Clean and maintain the main guest entrance area and adjacent plaza area including but not limited to removal of cigarette butts, trash, snow, leaves etc.
• Comply with any additional requests that may arise pertaining to Housekeeping duties.
• Report to work on time. Aware of the schedule at all times and if unable to attend work, notifies the Supervisor in adequate time as per Faena policy.
• Adhere to meal break policy and proper payroll procedures.

Requirements

• Minimum 1 year of experience in luxury hotel housekeeping preferred.
• Familiarity with proper cleaning techniques and safety protocols.
• Able to work efficiently and independently with minimal supervision.
• Must be detail-oriented and quality-driven.
• High school diploma or equivalent preferred.
• Bilingual preferred (Spanish/English).

Skills

• Excellent attention to detail and cleanliness.
• Ability to manage time and meet deadlines for room assignments.
• Friendly, respectful, and guest-oriented demeanor.
• Strong communication with colleagues and supervisors.
• Ability to work in a fast-paced, physically demanding environment.