Room Attendant

About the Role

The Room Attendant is responsible for maintaining the cleanliness of guest rooms to hotel standards. You will address guests’ questions and ensure rooms are fully stocked, clean, and inviting to provide a pleasant and comfortable experience for guests during their stay.

Responsibilities

• Clean and service guest rooms according to hotel standards and procedures.
• Make beds, change linens, and replace towels and amenities.
• Vacuum carpets, sweep and mop floors, and dust furniture and fixtures.
• Clean and sanitize bathrooms, including sinks, toilets, showers, and mirrors.
• Replenish guest room supplies such as toiletries, coffee, water, and other amenities.
• Inspect rooms for maintenance issues, safety hazards, or damages and report them promptly.
• Remove trash and used linens from guest rooms and designated areas.
• Ensure rooms are properly prepared for arriving guests.
• Maintain cleanliness of hallways, storage rooms, and other assigned housekeeping areas.
• Respond to guest requests and inquiries in a courteous and professional manner.
• Follow hotel safety, security, and sanitation policies.
• Protect guest privacy and maintain confidentiality.
• Participate in deep-cleaning projects and special assignments as needed.
• Develop and maintain positive working relationships with other departments.
• Attend all scheduled meetings and training sessions.

Requirements

• Ability to communicate effectively in English with guests, managers, and colleagues.
• Demonstrate a team-focused attitude and encourage collaboration.
• Understand and use safe work practices for all safety precautions, including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.
• Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued, including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.

Physical Requirements

• Ability to remain standing for up to 8 hours.
• Ability to walk the property and grounds frequently.
• Ability to move up and down stairs frequently.
• Ability to move quickly based on guest needs.
• Ability to regularly move and lift up to 35 lbs.
• Ability to use repetitive manual dexterity, such as squeezing, spraying, folding, polishing, scrubbing, dusting, etc.
• Ability to bend, kneel, stretch, and reach frequently, including above head, and repetitively during a shift.
• Ability to visibly survey property areas clearly and use an eye for detail to inspect guest rooms for cleanliness.
• Ability to communicate and exchange information effectively.
• Ability to read, write, speak, and understand basic English.
• Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner.
• Ability to work flexible hours based on business needs, including midweek and weekend days.

Qualifications

• Professional cleaning experience preferred, but not required.
• Previous housekeeping or hotel experience preferred but not required.
• Successful completion of background check.
• Ability to work independently and efficiently with minimal supervision.
• Strong attention to detail and commitment to cleanliness.
• Good communication and customer service skills.
• Ability to understand and follow instructions and establish procedures.
• Expresses sincere enthusiasm for the role and cleanliness.
• Ability to prioritize, delegate, and respond in a timely fashion.
• Able to work under pressure, multi-task, and stay focused while maintaining hospitality.

Pay

$27.80 per hour

Benefits

• Tiered Medical Plans (Cigna or Kaiser) including Chiropractic & Acupuncture.
• Long Term Disability.
• Tiered PPO Dental Plans.
• Voluntary Supplemental Medical Plans.
• Vision.
• Paid Holidays.
• Employee Assistance Program.
• PTO and Sick Pay.
• Flexible Spending Account (FSA).
• 401K Matching Program.
• Life & AD&D Insurance.
• Pre-Tax Commuter and Parking Benefits.

About The Barnes San Francisco

The Barnes San Francisco, Tapestry Collection by Hilton, is a boutique hotel situated less than a block from Union Square on Powell Street. We offer a central, vibrant location, housed in a historic building that previously served as the Hotel Manx, originally opening around 1906-1907. The hotel blends historic charm with contemporary, Italian-inspired décor. As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community, and Do Well and Do Good.