ROOM ATTENDANT

Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th-century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse people who helped shape a new nation.

About the role

The Room Attendant will clean and prepare guest rooms according to the quality FORBES standards.

Responsibilities

• Change bedding and make beds as directed
• Clean floors and walls by sweeping, mopping, scrubbing, vacuuming
• Vacuum rooms and hallways; keep public area around cart clean
• Clean and polish furniture and fixtures
• Clean windows, glass partitions, and mirrors using appropriate cleaners
• Move and rearrange some furniture, as needed; turn mattresses
• Replenish supplies such as drinking glasses, linens, writing supplies, and bathroom items
• Gather and empty trash
• Deliver any items requested by guests to rooms; make sure guests have all amenities
• Carry linens, towels, toilet items, and cleaning supplies using wheeled carts or by hand as needed
• Follow safety and security procedures
• Notify supervisor of the need for any major repairs to rooms/furnishings; report damage, theft or found articles
• Perform other duties as required

Requirements

• Must be available to work all shifts including days, nights, weekends, and holidays
• Ability to:
  • Deal with the public and co-workers with tact and courtesy
  • Use a vacuum cleaner
  • Comprehend oral and written instructions
• Willingness and ability to adhere to applicable grooming and appearance standards
• Must be proficient in English
• Physical requirements include, but are not limited to:
  • Performing heavy cleaning; high and low dusting
  • Transporting objects weighing up to 60 pounds
  • A great amount of walking in all types of weather
  • Lifting, standing and bending up to 8+ hours daily

Qualifications

Six months to one-year hotel housekeeping related experience.

Expectations

• Maintain an upbeat attitude and a positive, enthusiastic mindset
• Greet guests, employees, managers, and supervisors with a warm smile and friendly demeanor
• Always treat everyone with respect and work cooperatively with all colleagues and management
• Report to work as scheduled and on time
• Adhere to established uniform and appearance policies
• Perform assigned tasks accurately and on time