Rollback Driver

Responsibilities

• Safely operate a tow truck (flatbed or wrecker) to transport vehicles.
• Respond promptly to dispatch calls for towing, roadside assistance, and vehicle recovery.
• Perform services such as jump-starts, tire changes, lockouts, and fuel delivery.
• Assess vehicle damage and ensure secure loading and unloading.
• Provide excellent customer service, maintain a professional and courteous demeanor.
• Complete necessary paperwork and digital logs accurately.
• Conduct pre-trip and post-trip inspections of equipment.
• Adhere to all safety regulations and company policies.

Qualifications

• Proven experience as a Tow Truck Operator.
• Valid Driver's License with a clean driving record.
• Knowledge of basic vehicle mechanics and roadside assistance procedures.
• Ability to work independently and make sound decisions under pressure.
• Strong communication and customer service skills.
• Physical ability to lift heavy objects, stoop, bend, and work in various weather conditions.
• Must be reliable and punctual.

Preferred Qualifications

• Heavy-Duty Towing Experience: Operating large wreckers for commercial trucks, buses, or RVs.
• Medium-Duty Towing Experience: Experience with box trucks, delivery vehicles, etc.
• Motorcycle Towing Experience: Specialized knowledge and equipment handling for motorcycles.
• Accident Recovery Experience: Skill in complex recovery situations, often involving damaged vehicles and challenging environments.
• Off-Road Recovery Experience: For vehicles stuck in ditches, mud, or other difficult terrains.