Rolex Manager (1363)

Job Objective At Mayors, the Rolex Manager is responsible for all areas related to creating and managing the Rolex experience for the WOSG Official Rolex Jeweler locations. They will work to continually improve the in-showroom, online and follow-up experience for the client. They will collaborate with showroom management and Rolex to determine resources, programs, and expectations to create a dynamic, smooth Rolex client journey. Schedule flexibility and availability is required to accommodate showroom hours, including evenings and weekends. Qualifications And Experience Excels in client experience and building relationshipsOutstanding presentation skills, can speak with enthusiasmStrong organizational, client service and time management skillsAbility to find creative solutionsAbility to effectively create and implement new processesStrong attention to detailStrong verbal communication skillsHigh energy, self-motivated and outgoing personalityAbility to coordinate and collaborate with retail and corporate team membersAbility to multitask daily on a fast-paced environmentExcellent judgment skillsRequired to stand up for long periods of time.High School Diploma, college PreferredUnderstanding of Luxury ExperienceUnderstanding of Luxury Timepieces and Jewelry3 years of experience in luxury hospitality, luxury retail, or related field About Us We're a global retailer employing nearly 3,000 people across the UK and the United States. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable. Rewards In Return For Your Commitment To Excellence, We Offer Competitive earningsBenefits including medical, dental, life & disabilityComprehensive, ongoing trainingCareer growth potentialGenerous staff purchase discounts For more information, please refer to the full job description attached.