Rolex Fifth Avenue Flagship Watch Technician

Essential Job Responsibilities

• Prepare watches for client presentation, including precise bracelet sizing, cleanliness, and functional checks.
• Set time/date as needed and ensure the watch is presented to Rolex standards.
• Verify model and serial numbers using approved tools and procedures.
• Perform accurate diagnostic assessments to identify service needs, functional issues, and cosmetic concerns.
• Prepare clear, concise service recommendations to support Advisors in estimate preparation.
• Carry out water-resistance testing using approved Rolex equipment and document results.
• Execute minor corrective interventions such as:
• Replacing screws, spring bars, and pins
• Securing or adjusting bezels when applicable and safe to perform in-store
• Adjusting bracelets and clasps
• Carrying out case and bracelet cleaning, including ultrasonic and steam cleaning.
• Performing light touch-up polishing when appropriate and approved for on-site service.
• Conduct comprehensive Quality Control (QC) checks on repairs returned from the Service Center or Rolex, including functional tests, case/bracelet condition, and proper assembly.
• Determine when a watch requires elevated technical expertise or cannot be safely serviced in-store.
• Communicate effectively with Watchmakers when escalating movement-level concerns.
• Support Advisors by providing clear technical explanations that can be converted into client-facing language.
• Work collaboratively with Service leadership to uphold Rolex service standards and workflow efficiency.

Qualifications

• 1–3 years of experience in watch service, bench work, jewelry/technical repair, or another precision craft; formal training is a plus but not required.
• Strong mechanical aptitude with the ability to perform accurate diagnostics, handle delicate components, and follow technical procedures with precision.
• Demonstrated customer-facing professionalism, with the confidence to communicate clearly and support Advisors when needed.
• Ability to work collaboratively in a luxury environment, contributing to a positive team culture and maintaining high standards of presentation and conduct.
• Genuine interest in horology, with a willingness to learn Rolex-specific procedures and develop technical skills over time.

Pay

$60,000.00 - $75,000.00 per year, commensurate upon experience.