ROI Account Manager

Responsibilities

• Act as a main contact for communicating and collaborating with assigned accounts
• Reviewing and verifying medical record requests for validity and compliance with HIPAA, HITECH, etc.
• Verifying patient information within assigned accounts' EMR systems by using key patient identifiers to ensure that all records to be reproduced are for the correct patient and scope requested
• Confirming request information and requesting additional documentation from patients/requesters to process pending medical record requests
• Pulling and reproducing requested medical records while ensuring accuracy and compliance with MediCopy policies/procedures as well as state/federal regulation
• Following and performing workflows specific to assigned accounts
• Providing and logging detailed and accurate information on each file/chart processed in accordance with MediCopy's policies/procedures
• Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with medical records requests
• Providing world-class customer service to patients and clients while ensuring patient privacy
• Handling high call volumes while maintaining a high level of service and professionalism
• Maintaining all established production/quality goals, while managing assigned accounts within MediCopy's established turn-around time

Qualifications

• Thorough and detail-oriented
• Professional demeanor
• Customer oriented disposition
• Demonstrate a positive attitude, and be able to interact well with employees
• Demonstrate excellent communication skills
• Proven consistent dependability and attendance
• Confidentiality and discretion is required
• Ability to conduct and interpret HIPAA and Privacy Guidelines
• Solid organizational skills, including multitasking and time-management
• The flexibility to adapt to frequent changes in the industry and office
• High School Diploma/GED required

Benefits

Total Compensation: Base pay is one element of the total compensation package. Eligible employees may also have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

Pay

Salary Range: USD $17.00 - USD $20.00 /Hr.