Rogers City Receptionist

At Thunder Bay Community Health Service (TBCHS), our Receptionists are more than the first point of contact—they’re the heart of the patient experience. If you’re friendly, organized, and passionate about helping others, we’d love to welcome you to our team. As a Receptionist, you’ll help patients feel welcomed from the moment they walk through our doors while supporting our healthcare team through scheduling, registration, insurance verification, and front office operations.

Responsibilities

• Welcome patients and visitors with professionalism, warmth, and outstanding customer service.
• Answer and direct incoming multi-line phone calls.
• Schedule appointments and help patients navigate their healthcare needs.
• Verify insurance coverage and update electronic health records accurately.
• Collect co-pays, payments, and balance daily cash collections.
• Process patient registration and maintain accurate demographic and insurance information.
• Protect confidential patient information while maintaining HIPAA compliance.
• Assist patients with information about TBCHS services, including insurance enrollment, Sliding Fee Discount Program, behavioral health, pharmacy, dental, transportation assistance, and other available resources.
• Perform appointment reminder calls.
• Assist with medical records, document scanning, filing, and information routing.
• Help maintain office operations by ordering supplies, processing mail, and managing over-the-counter medication inventory.
• Support a positive, collaborative environment while providing exceptional service to every patient.

Requirements

We’re looking for someone who:

• Loves helping people and creating positive first impressions.
• Has excellent communication and customer service skills.
• Is organized, dependable, and detail-oriented.
• Can multitask in a fast-paced healthcare environment.
• Works well independently and as part of a team.
• Demonstrates professionalism, initiative, and a commitment to continuous learning.
• Maintains confidentiality and handles sensitive information with care.

Qualifications

• Required:
  • High School Diploma or GED
  • Minimum of two years of customer service, medical office, reception, or related experience
  • Basic Life Support (BLS) certification within 30 days of hire
• Preferred:
  • Previous medical office or healthcare experience
  • Experience with electronic health records and insurance verification

Benefits

• Excellent work-life balance
• Competitive pay
• Comprehensive health, dental, and vision insurance
• 401(k) with employer matching
• Generous paid time off and paid sick time
• Paid holidays
• Opportunities for professional growth and development
• Supportive, team-oriented work environment
• The opportunity to make a meaningful impact in your community every day

Additional Information

• Travel: Occasional travel between TBCHS locations may be required.
• Physical Demand: Light.

At Thunder Bay Community Health Service, we’re committed to improving the health of our communities by providing compassionate, high-quality care close to home. If you’re looking for a career where your work truly matters, we’d love to hear from you.