ROCKET CITY BOWLING ATTENDANT

Reports to: Operations Manager

About the Role

The Bowling Attendant is responsible for assisting guests, handling transactions, operating lane assignments, distributing bowling shoes, and ensuring a smooth and enjoyable customer experience. This role involves interacting with patrons, maintaining equipment, and supporting the overall operations of the bowling alley.

Responsibilities

• Greet guests warmly, assist with lane assignments, and provide guidance on bowling equipment and techniques.
• Operate the POS system to process payments for lane rentals, shoe rentals, and other purchases.
• Operate and monitor lane assignments to ensure proper functionality and a seamless experience for customers.
• Distribute and collect bowling shoes, sanitize equipment, and ensure all items are in good condition.
• Address guest inquiries and resolve complaints promptly and professionally to maintain high levels of satisfaction.
• Maintain a clean and safe environment, including regular sanitization of lanes, seating areas, and restrooms.
• Assist with setting up and managing events, leagues, and parties to ensure a seamless experience for participants.
• Explain and demonstrate hospitality behaviors, performance standards, and technical skills.
• Take ownership of problems and solve them, requesting help when needed.
• Provide guests with directions or other venue information and act on comments/complaints promptly.
• Meet performance standards, respond to obstacles, and support the achievement of quality goals.
• Act to protect and preserve property, keeping all areas, equipment, and furnishings exceptionally neat and in good repair.
• Demonstrate professionalism, including meeting appearance standards and supporting the company’s reputation.
• Communicate effectively, ensuring shifts are provided with necessary information and reporting guest complaints or equipment issues.
• Exhibit teamwork by prioritizing team success, helping others, resolving conflicts, and contributing ideas for improvement.
• Perform other duties as assigned.

Requirements

• High School Diploma or General Education Diploma (GED).
• At least six months to one year of experience in a customer service environment.
• Exhibit a hospitality-minded attitude; friendly, outgoing, and guest-focused.
• Able to take direction and work effectively as part of a team.
• Work calmly and execute job duties under pressure in a fast-paced environment.
• Embody IMGR&C values: Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
• Approach all activities with enthusiasm and encourage it in others.
• Choose a positive approach in all situations and treat others with respect.

Physical Demands

• Frequently required to stand, walk, use hands, reach with hands and arms, stoop, kneel, crouch, or crawl.
• Must be able to use handheld communication devices.
• Occasionally lift and/or move up to 50 pounds.
• Able to stand for several hours at a time.

Work Environment

• Loud noise levels.
• Exposure to a second-hand smoke-filled environment.
• Potential exposure to biohazardous fluids such as blood and other body fluids.
• May be exposed to hostile environments with guests.
• Subject to high-stress environments.