ROCK CLIMBING LEAD

Overview

House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first-in-class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Responsibilities

• Bring your passion and expertise in climbing to our retail climb department execution, outfitting customers and activation of our in-store rock wall experience.
• Drive the engagement, training, and educational programs for both customers and teammates in all aspects of climbing.
• Monitor climbing activities and provide assistance to climbers.
• Direct the workflow and oversee the daily operations of the climb department under the direction of the Assistant Store Manager.
• Drive results, ensure Company standards, and assist in other operations as needed.
• Ensure the highest level of customer service within the department while engaging in behaviors that are in line with company's service and selling standards.
• Bring to life the power of opinion. Ensure the customer experience includes product experts who provide consultative advice while demonstrating excellent product knowledge.
• Instruct climbing techniques for explorers of all ages and experience levels.
• Teach instructional lessons as needed or requested.
• Supervise climb sessions.
• Uphold Company standards for merchandise presentation, showcasing the best apparel and equipment brands in sporting goods through following established floor sets, signing requirements, price changes, replenishment and recovery processes, in-stock, etc.
• Aid the store management team with general supervision in the store in accordance with Company policies and procedures, including opening and closing the store, performing Front End and Cash Office functions.
• Assist the manager with department scheduling, directing workflow, daily guide assignments, and monitoring project status.
• Communicate information to department guides regarding Company initiatives, programs, promotions, etc.
• Identify and correct any safety concerns with the rock wall and climbing equipment by maintaining Company loss prevention standards and controls.
• Affirm safety and security of teammates, customers, and property per local regulations.
• Ensure all certifications are completed and up to date.
• Aid in creating, maintaining, and ensuring compliance of safety-related standard operating procedures for the building, service areas, climbing wall, and where applicable, the field.
• Manage team-building events at the rock wall with guides.
• Perform other tasks as assigned by management.

Leadership Competencies

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented
• Engagement Driver
• Talent Developer
• Effective Team Building Skills
• Plans & Aligns

Qualifications

• Flexible availability - including nights, weekends, and holidays
• Prior retail sales experience (or customer-focused experience) preferred
• Climbing certification required