ROCK CLIMBING LEAD

About the Role

As the Climbing Lead at House of Sport by DICK'S Sporting Goods, you will bring your passion and expertise in climbing to our retail climb department, outfitting customers and activating our in-store rock wall experience. You will drive engagement, training, and educational programs for both customers and teammates in all aspects of climbing. Under the direction of the Assistant Store Manager, you will oversee the daily operations of the climb department, monitor climbing activities, and provide assistance to climbers.

Responsibilities

• Drive the highest level of customer service within the department while engaging in behaviors aligned with company service and selling standards.
• Bring to life the power of opinion by providing consultative advice and demonstrating excellent product knowledge.
• Instruct climbing techniques for explorers of all ages and experience levels.
• Teach instructional lessons as needed or requested.
• Supervise climb sessions and uphold company standards for merchandise presentation, including floor sets, signing requirements, price changes, replenishment, and recovery processes.
• Assist the store management team with general supervision, including opening and closing the store, performing front-end and cash office functions.
• Assist the manager with department scheduling, directing workflow, daily guide assignments, and monitoring project status.
• Communicate company initiatives, programs, and promotions to department guides.
• Identify and correct safety concerns with the rock wall and climbing equipment by maintaining company loss prevention standards and controls.
• Assist in creating, maintaining, and ensuring compliance with safety-related standard operating procedures for the building, service areas, climbing wall, and field.
• Ensure the safety and security of teammates, customers, and property per local regulations.
• Ensure all certifications are completed and up to date.
• Assist with training associates on company procedures and programs, including new associate training and cross-training current associates.
• Train and mentor new hires by sharing experience, knowledge, and best practices.
• Share timely feedback on projects, tasks, and deliverables.
• Manage team-building events at the rock wall with guides.
• Perform other tasks as assigned by management.

Leadership Competencies

Our Leadership Competencies define the behaviors expected from our store leaders to drive the business and build great talent:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented
• Engagement Driver
• Talent Developer
• Effective Team Building Skills
• Plans & Aligns

Qualifications

• Flexible availability, including nights, weekends, and holidays.
• Prior retail sales experience (or customer-focused experience) preferred.
• Climbing certification required.
• Based on location, you may be required to submit relevant state-mandated clearances to supervise minors.